Joseph F. Email & Phone Number

United States

As a Project Manager I design and deliver AI and HPC solutions that deliver maximum business value. I work with our team of hardware and software engineers to build compute, storage, and network systems that increase ROI, reduce TCO, and maximize scalability and uptime.

Channel Sales, Account Management of hardware and software solutions for enterprise, datacenter, and distributed workforce.

San Francisco Bay Area

As a Technology Service Manager I manage the customer relationship, helping clients derive maximize value from their Dell products and services by maximizing availability and decreasing IT cost. Use of ITIL / ITSM principles. Use of Salesforce to manage account strategies and to find new revenue. As a TAM we advise customers on IT strategy, purchasing decisions and renewals. We are a trusted advisor to the customer for all their IT requirements. We also provide account management services including service reporting, trending and analysis, support escalations management, and customer advocacy. Products supported include DELL EMC server, storage, networking, End User Computing ( Client devices ), cloud and virtualization services, and security. We lead QBR’s, conduct services reviews, and hold regular customer meetings to understand your organizations’ evolving IT needs. Use of customer knowledge to further refine IT strategy and build Dell’s value proposition. Use of effective communication skills to understand customer’s IT needs and to set clear and appropriate expectations. As a TAM I have to ability to anticipate customer needs, make appropriate technology recommendations, and resolve issues in a timely manner. Use of proactive account management to reduce support issues, leading to higher customer satisfaction and increased availability of systems. Ability to troubleshooting issues, direct support resources, and drive resolution. Ability to rapidly absorb market trends, implement new technologies, and resolve issues in a complex and diverse environment. As a TSM we are highly experienced in generating new sources of revenue by positioning our portfolio of products (Dell, EMC, VMware, Pivotal, RSA) to anticipate customer needs. As TAMs we are highly skilled in working with Microsoft client and server products, as well as the spectrum of proprietary and open sourced software solutions (Redhat Linux, CentOS, Salesforce, SaaS, PaaS, Boomi, ServiceNow ITSM).

Engineered ERP and Business Intelligence software providing Actionable intelligence. Responsibilities included Product management, Technical Marketing, Pricing and Competitive Analysis, Sales and Marketing. As the DevOps Engineering Manager, utilized Agile and Waterfall project management methods to deliver new software features on time, within spec, and within budget. Integration of data systems, building a Datawarehouse, and using ETL and ML to engineer BI solutions for predictive analysis. A Cofounder and Evangelist.• Mapped business requirements to IT Architectures• Integrated CRM and ERP systems to build Business Intelligence Apps• Creation of KPIs to analyze market position / competition• Cloud / SaaS and On-premise, and Mobile Apps ( iPhone, Android )• Proof of Concept• Enterprise, SMB, startups marketsRoles held:Product Manager - Product Lifecycle management, Usage of Big Data and predictive analytics delivering actionable intelligence through dashboards with near real time information. Product design across multi-platforms: Cloud / SaaS, desktop, and mobile. Use of market data to develop product features and services.Sales Marketing Mgr (Direct / Channel) – Sales pipeline mgmt, Sales Enablement, market analysis, pricing structure; Partner collaboration and training. Usage of SEO, SEM. Community building - events, blogs, webinars, and social.Business Manager - provided strategic and operational leadership; process improvements, compliance initiatives, financial reviews, risk assessments and security reviews. Drove employee satisfaction through balanced compensation plans based on performance metrics, and SLA targets. Adherence to service level agreements, compliance and reporting.Engineering Manager - Hired, coached, trained employees; conducted performance reviews• Translation of Bus requirements into technical designs and led implementation efforts.• Created milestones, developed resource and communications plans

Architecture of IT solutions mapping business requirements to technology solutions. Working directly with managers, director, and C-Level executives to understand technical needs. Development of proof of concept POC demonstrating strengths of our technology solution versus competitors. Configuration, Pricing, and Quoting CPQ of solutions. Collaboration with product and engineering teams to develop new features and resolve issues. Collaboration with deal desk to offer the most competitive pricing.

Managed the Strategy and Operations of an International online gaming and hosting organization. Designed network ( MPLS VOIP ), security, and storage infrastructure, oversaw SLA and SOX compliance. Customers included Craigslist, Charles Schwab, Oakland Raiders, Yelp.Designed, installed, and supported networking / telecommunications infrastructure. Customer service response and remediation. Oversight of support issues such as vendor support contract negotiation, equipment ordering and asset tracking of servers, software licenses, laptops, phones. Budgetary and contractor management. Managed the design and implementation of sales applications through SCRUM project management methodologies. Usage of QC and QA to ensure compliance and SLA metrics. Rply inc.Performed analysis of IT needs, and designed a technology solutions plan to meet business objectives.• Selected and purchased hardware and software solutions to meet business objectives.• Ordered voice and data Circuits to support multiple business locations (t-1, frame relay, OC-3, Ethernet) • Designed a flexible security policy that met both business and IT security needs• Equipment installation and configuration• Maintenance and support of the Server, network and voice infrastructure• Coordinated efforts of internal staff and 3rd party vendors to resolve project issues. • Utilized customer service and troubleshooting skills to resolve systems issues quickly and effectively.• Provided staff training and documentation, and ensured end-user satisfaction with customer survey• Experienced in Green Tech / Data Center, Storage systems, Databases, Green Power Generation / Delivery systems, Voice, Video, and Data Networking.

Project Management of Internet E-commerce web solutions and systems. Company's Web services generated sales leads enabling our clients to effectively monetize opportunities in a timely and cost effective manner. Markets included Mortgage, Real Estate, Auto, Banking.

Designed, Inplementation, and troubleshooting of Mobile services for Fortune 500, public safety, government, and transportation organizations. Clients included Dept of Justice, Caltrans, San Francisco PD, Santa Clara County Sheriff, San Raphael PD, Milbrae and San Bruno Fire Depts, TriValley Public Safety, Yolo Country, Sacramento PD, Stockton PD.

Designed, implemented, and supported Applications, Servers, and Telecommunications Services. Handled the implementation process including network redesign, security assessment and implementation, server assessment and implementation, equipment installation and configuration, and customer training and documentation. • Recommended hardware and software solutions to meet business requirements• Creation of Statements of Work, bill of materials, project plans, and budgetary requirements.• Designed and Supported IP, Ethernet, MPLS, ATM, Frame Relay networking solutions• Installed and configured Cisco routers and switches• Installed and configured HPOV network management software on Unix and Windows• Created solutions for SaaS, PaaS, network and server management, Voice services ( VOIP), Wireless, and Storage • Infrastructure technologies: VPNs, wireless, network management and security services.• Products include Cisco, Salesforce.com, NetSuite, Windows Server, Redhat, Brocade, Fujitsu, Avaya, Shoretel, Alcatel, Juniper, Foundry, Oracle.• Worked with 3rd party vendors to troubleshooting implementation issues• CRM, ERP, BackOffice Systems, Wireless, Security, Storage, VOIP (Cisco CallManager Unity, Avaya, Nortel )

San Francisco

A telecommunications company providing data and voice equipment to service provider environments.Sr. Network and Systems Engineer – Government and Corporate AccountsDesign, implemention and support of end-to-end IT solutions in Enterprise, Service Provider, and governmental environments. Developed documentation detailing work accomplishments for the end-user. Coordinated internal and external resources to meet project objectives and timeline.• Evaluation of bandwidth and QoS specifications for ATM and Frame Relay backbones. • Installation and troubleshooting of Cisco routers, switches, and VPN solutions• Supported VOIP networks using Cisco gateways and Lucent’s IP Navigator-MPLS routing solution.• Customer turnups and network analysis using Lucent’s NavisCore and NavisXtend network management solution for circuit provisioning and network analysis. • Working knowledge of Lucent’s CNM Gateway solution allowing customer self-provisioning and report generation, eliminating additional company overhead.• Installed and configured an HPOV network management solution for Alameda Power and Telecom. • Member of engineering group that designed an ATM backbone network for Presidio Trust of San Francisco providing campus wide access utilizing xDSL and Ethernet. • Installed and configured network devices for the Presidio campus • Designed and deployed IP addressing schemes.• Designed and implemented a network management solution consisting of HPOV, NavisAccessDSL, and CajunView. • Helped develop a network acceptance plan for testing infrastructure functionality. • Coordinated team efforts for installations, upgrades, troubleshooting and problem resolution. • Mobile Wireless (Verizon, Sprint) , 802.11, VOIP (Lucent, Avaya, Cisco CallManager Unity )

Created curriculum and delivered in class and online technical training for a 13 state region. As a Sr. Engineer, provided network and voice engineering and support for all optical, wireless, voice, mail, DNS, news, DSL services, routing and switching services.

Supported the day to day operations of a collegiate multimedia lab for education and design students. Installed, configured, and maintained Windows and Apple PCs, printers, scanners, and software.