Jo Frances Email & Phone Number

Birmingham, GB

Thame, England, United Kingdom

AssistKD specialises in Business Analysis and Service Design, including apprenticeships, professional training and best practice. I'm responsible for the Service Designer apprenticeship programme content development and mentoring. Management and development of a suite of training services, including trainer-delivered and e-learning courses. Support for.

Remote

Assignment Lead on the Digital Transformation Programme at High Peak Staffordshire Moorlands, the Single View of Debt data project at East Riding of Yorkshire Council and an Enterprise Architecture discovery project for Aberdeenshire Council.Other recent assignments during 2022-23 included working as the Service Design Lead on a Customer Experience (CRM).

Remote

Service Designer and BA Manager on a variety of different technology and business process change engagements, undertaking discovery exercises to understand business needs, before supporting the follow-up change or implementation across Local Government, Central Government and the Housing Sector.Recent deliveries include:- Service Design Workstream Lead.

Truro, United Kingdom

Leading and directing business analysis services on a technology portfolio mix of £20m. Matrix management of 1-3 project teams of up to 15 individuals plus direct line management of Cornwall Council BA team.BA Manager and Practice Lead for Cornwall Council, key responsibilities included:- Managing and coaching a team of 5 Business Analysts- Establishing a.

Truro, United Kingdom

In 2019, I led the research, discovery and analysis for Digital Transformation in Cornwall by working directly with Residents, Partners, Councillors and Directorates to create a digital vision and strategy for the next 5-10 years. Outputs included a financial business case evidenced by 75+ case studies, showing how digital innovation can boost workforce.

Truro, United Kingdom

Providing Business and Data Analysis as part of the Solutions Architecture Team, developing a Business Analysis toolkit for BT Cornwall and providing IT Solutions for the Council to support their Technology Enabled Care offering (Health Services).

Truro, United Kingdom

Truro, United Kingdom

St Austell, Cornwall

St Austell, Cornwall

Diploma Of Education, Certified Service Designer

Design Thinking (March 2024) Business Service Design (May 2024) CX Analysis (June 2024) Service Design Consultancy (August 2024)

Diploma Of Education, International Diploma In Business Analysis

BCS Foundation Certificate in Business Analysis (June 2017) BCS Professional Certificate in Agile Business Analysis (Dec 2019) BCS.

Certified Scrummaster® (Csm®), Project Management And Delivery

Professional Certificate, Agile Business Analysis

Level 3 Award In Leadership And Management, Change Management

Certhe, Computing And It

Itil Version 3, Foundation In It Service Management

Ocr Level 4 Nvq, Business Administration And Management, General

NVQ 4, Technical certs L2/3, CLAIT Plus, ECDL