Joseph (Joe) Gaudette Email & Phone Number

Commerce Charter Township, Mi, Us

San Ramon, Ca, Us

Manager over Five9 Professional Services Workforce Optimization and Quality Management team to help delight our customers and grow our business. In this key position in the Professional Services Organization I manage all aspects of Five9’s implementation of Quality Monitoring and Workforce Management software based on best practices and customer requirements. Working with strategic WFO partners our professional team of individual is tasked with project delivery and managing contractual obligations including; design, planning and execution on implementation on behalf of all Five9 customers.

Laval, Quebec, Ca

Responsible for developing and supporting the North American Market for all of the NICE Systems Contact Center applications for Montreal based, Group Elite Communications, one of the top ranked NICE Value Added Platinum Partners in North America.

Sales Director for SaaS company specializing in workforce optimization for contact centers.WorkFlex Manager’s rules-based system interfaces with and enhances existing Workforce Management Systems (WFM) by enabling workforce administrators to dynamically adjust their call center staffing on a near-real time (intra-day) basis.WorkFlex Product suite also delivers an intuitive communication system for administration and contact center agents producing effective, efficient and fair processes to ensure agents productivity and job satisfaction.

Professional Sales Consultant for top ranked Unified Communications and contact center technologies designed to improve efficiencies within an inbound, outbound and/or blended centers. Specialist in Workforce Management and Real-time Reporting, Predictive Dialing, Inbound Contact Management and ACD with Skills-based Routing, IP-PBX, Email ACD, IVR software, Digital Recording, Speech Analytics and Quality Assurance ,CTI for Intelligent Screen Pops, Automated Broadcast Messaging.

Hoboken, New Jersey, Us

Develop Latin America and Canadian Distribution Channel Strategy and execute strategy, negotiate contracts with Partners and Partner opportunities/ end users, Motivated and educated channel sales teams and held a direct sales responsibility for major accounts.

Premier Distribution Partner for the Telecorp product line and other WFM software products, Develop Sales Programs, opportunities and managed the business.

Partnered with USA Corporation to establish a Canadian Organization, develop the Canadian Market for the Telecorp USA software applications, hired administration and sales staff, set and executed sales and marketing strategies and manage the business