Experienced business development, channel management and sales professional with 25 + years of developing and implementing sales strategies and sales programs to creating targeted strategies to successful and consistently exceed established sales goals. As an entrepreneur , consultant, VP Director of sales for many organizations , I have established a reputation as a trusted adviser to the Contact Center industry. My primary expertise is in analyzing business requirements, developing ROI based business plans to help clients select the best of class applications and tools to improve contact center performance, profitability and customer satisfaction. Successfully established distribution partners in over 10 countries worldwide for a variety of software solutions and enjoy the challenge to educate and motivate partner sales teams to drive business to meet desired market penetration and sales objectives.My diverse background demonstrates the ability create new opportunities, develop new revenue streams through successful business development programs and account management initiatives. Building rapport and effectively communicating with all levels within the many vertical markets that I have partnered with over many years is considered a strong customer facing attribute. Developing solid and best practices based contact centers technology recommendations translates into proven and predictable results for clients at every step of the sales process. Proven ability to lead sales teams, create product excitement and close complex sales is well documented. Specialties: Contact Center Optimization Applications, Recording, Quality Optimization, Interaction Analytics, Workforce Management, Voice of the Customer, Performance Management, Real Time Impact, Project Management, Deployment Strategies and high level support of Contact Center technologies.