Led a Retail team of 20 RM's for Merchant Acquisitions. Responsible for hiring & training team. Hendling existing merchant. Maintained Merchant database and internal MIS for own portfolio. Good relationship with the Team & customers.

Heading Delhi Retail Team of 15 FOS for Merchant Acquisition for BHIM UPI, Aadhaar Pay, Bharat Pay, Link based Card Payments, Customer Interest Bearing EMI etc. Responsible for New Signups as well as Relationship Management of existing Merchant base. Coordination with various Departments like Operations, Finance, Technology to ensure smooth onboarding as well as payment reconciliation. Manage Chargeback and recovery of the Merchant Subscription Fees. Coordination with various recruitment agencies to ensure adequate headcounts. Competition mapping and study of trends & best practices followed by competitors to improve own offerings.

Led a Retail team of 10 executives for Merchant Acquisitions. Responsible for hiring & training team. Maintained Merchant database and internal MIS for own portfolio. Good relationship with the Team & customers.

Merchant Acquisition (Retail EMI & POS Device). Handling Existing Merchant, Cross Sell (Multi Acquiring. TRM Promo Zone, Pay By Point, Prepaid Card, Gift Card). Coordination with Banks to release TIDs for specific merchants. Maintaining relationship with bank employee for generating new business. Meeting Business owners and their team to pitch the product basis their requirement.

Sales/Business Development: To Negotiate and Freeze the Marketing Support Slabs to The New Acquisitions.Competition Analysis: keeping track on the competition launches, offerings. Derive insights to competitor sales activities & effectively counter the efforts.Relationship Management: Maintaining database of all customers. Continuously interacting with them & satisfying their needs.Cross Sales: Cross sell other products of the bank like Insurance, Fixed Deposits, General Insurance .Handling Liability Products.Handling Prestige Customers.Opening Prestige Accounts.

To Manage the Outbound sales team for Acquisition of new clients for the bank primarily through MERCHANT SERVICES and third party products.Leading a team size of 8 Sr. Officers to achieve the target.Designing, approving and Implementation of Micro Marketing activities for Customer Acquisition.To maintain the tight control over Backend process andCustomer service issues to let live the health of the business.Maintaining database of all customers. Continuously interacting with them & satisfying their needs.Providing various services related to the banking products, which includes liabilities as well as assets.A Direct selling function for meeting the Sales target of the products like current accounts, Life insurance, General insurance.