Jogesh Nandikkara Email and Phone Number
I am a seasoned healthcare IT professional with over 18 years of diverse experience in various domains, including private and public health, US and Middle East healthcare, and EMR applications. Currently, I am the Regional Operations Head (West) at BestDoc, a leading provider of online doctor consultation and appointment booking solutions.In this role, I leverage my expertise in healthcare IT, technical support, IT infrastructure management, and business analysis to form and lead a 10-member team that optimizes operations, elevates customer experience, and manages internal and external relationships at client sites. I orchestrate business activities, unearth growth prospects, and direct quality control endeavors. I champion customer retention strategies, supervise contracts, and present findings to stakeholders. I also mentor and drive team efficiency, represent the company externally, and ensure policy adherence. My goal is to deliver high-quality, innovative, and cost-effective healthcare IT solutions that enhance patient care and satisfaction.
Oni: Healthy Baby Routine
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Head Of Implementation And OperationOni: Healthy Baby Routine Apr 2024 - PresentMumbai, Maharashtra, IndiaDo demos of the product to potential customer end to end , co ordinate with them for the next steps ,collect their feedback and suggestions ● Do Gap study of potential customer by visiting their hospital, understand their process, mapping to the current process, filling in the gaps with development team ● Direct the development team with the functional knowledge as to how the flow should be ● Testing and approving the new featured developed
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Regional Operations Head (West)Bestdoc Feb 2022 - Mar 2023Mumbai, Maharashtra, IndiaFormed and led a 10-member team to optimize operations, elevate customer experience, and manage internal/external relationships at client sites.Orchestrated business activities, unearthed growth prospects, and directed quality control endeavors.Championed customer retention strategies, supervised contracts, and presented findings to stakeholders.Mentored and drove team efficiency, represented the company externally, and ensured policy adherence. -
Manager Implementation (Hc)Writer Information Jun 2019 - Dec 2021Mumbai, Maharashtra, IndiaEngaged with clients and internal teams to oversee project implementation comprehensively, guaranteeing successfuloutcomes.Led project kick-offs, aligning expectations and milestones. Proactively managed implementation, resolving issues promptly.Adhered to scope, schedule, and budget, factoring in client needs and change management.Fostered cross-functional collaboration for smooth project execution and superior customer service. -
Sr.Business AnalystManorama Infosolutions Aug 2017 - Jun 2019Mumbai, Maharashtra, IndiaEngaged with clients and internal teams to oversee project implementation comprehensively, guaranteeing successfuloutcomes.Led project kick-offs, aligning expectations and milestones. Proactively managed implementation, resolving issues promptly.Adhered to scope, schedule, and budget, factoring in client needs and change management.Fostered cross-functional collaboration for smooth project execution and superior customer service. -
Sr.Business AnalystNtt Data Services Jun 2016 - Aug 2017Bengaluru Area, IndiaProvide technical application support to end users located in multiple hospitals across United States from offshore.Diagnose and troubleshoot McKesson Patient Folder issuesPerform health checkups, Hub and ticket monitoring.Work on Incident Management TicketsOpen tickets with server team on issues.Work on Requests Tasks and Service Requests.Provide technical guidance in activities associated with the identification, prioritization, and resolution of reported application problemsOperates as a liaison between technical personnel and the appropriate end-user departmentWork directly with other McKesson Patient Folder SME’s to resolve end users issues. -
Associate Functional Consultant21St Century Informatics Mar 2011 - May 2016Mumbai, Maharashtra, IndiaBuilding a strong relationship with client and translating business requirements into system requirements and system settings.Documentation of business requirements, analyzing impact of the changes, preparing functional and technical specifications. Development, configuration and performing unit tests as well as user training Involved in implementing solutions, advising and supporting system users.Involved in project rollouts, implementations and in improvement projects to facilitate better usage of the system, as well as maintenance and support business environments by providing techno functional support -
Systems AnalystKaruna Hospital - India Nov 2009 - Feb 2011Mumbai, Maharashtra, IndiaSetting up a new IT infrastructure for the HospitalAnalyzing the gaps in the Hospital Management System (HMS) system being used in the hospital, suggest methods and processes to reduce the gap.Managing the Hospital Management System (HMS) and ensure its working 24X7Successfully implemented a new HMS system replacing the old system in Indoor ,Outpatient, Doctors payment and Pharmacy departments.Formulating implementation strategy with user groups and the HMS vendors.Training the end users with the methods and orienting them to use the best methods for effective use of the systemProviding system and application support to the end user Providing key inputs to the management how the existing resources can be utilized effectively.Generating and analyzing MIS reports for better decision making by the managementUnderstanding the key process in the hospital and suggesting new process improvement measuresInstallation ,configuration and troubleshooting of hardware , software and network -
Chemist, Research And Development Laboratory.Hempel Paints , Kuwait Nov 2002 - Nov 2006KuwaitActively playing leading role in many new product development projects.Successfully launched many products and new color system in the market as part of a team. Presentation of products developed to the other departments and cost reduction exercisesCo ordination with production department on daily quality control and color management functions.Actively involved in supply chain departments such as Purchase, Production, Warehouse, Quality Control and Logistics, Troubleshooting IT problems arising in the organization.Handling the software and hardware requirements of tinting machines of the region.Was part of the internal audit team conducting internal audits Knowledge of ISO 9000:2000 standards and proceduresCo-ordination with other departments for joint inspection & quality certification.ISO Documentation, laboratory audit and laboratory inventory.Played a vital role as a bridge man between Lab & Process in product and product development activities.
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Trainee Software ProgrammerTrend Compu Soft (I) Ltd Dec 2000 - Oct 2002Worked as part of a project team on various intranet software applications, web applications and various application software.
Jogesh Nandikkara Education Details
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64.57 -
St.Francis Institute Of Management And ResearchFirst Class -
Chemistry
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Cardinal Gracias High School10Th
Frequently Asked Questions about Jogesh Nandikkara
What company does Jogesh Nandikkara work for?
Jogesh Nandikkara works for Oni: Healthy Baby Routine
What is Jogesh Nandikkara's role at the current company?
Jogesh Nandikkara's current role is Healthcare Ops Head | 18+ Yrs Expertise | IT & Project DeliveryTransforming Healthcare Globally | Public & Private | 13+ YrsMaster of Healthcare Ops & Tech | India, US, Public, Private.
What schools did Jogesh Nandikkara attend?
Jogesh Nandikkara attended St. Francis Institute Of Management And Research, University Of Mumbai, St.francis Institute Of Management And Research, University Of Mumbai, Cardinal Gracias High School.
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