Sachin Joglekar Email & Phone Number

Pune Area, India

Pune, Maharashtra, India

Responsibilities:1. Facilitate design of CSAT action planning post ACSAT survey, SDR reviews, program reviews or any other survey and customer feedback. Rigorously drive action closures.2. Set up and Improve Ticket level customer satisfaction (TCSAT) and Deploy Ticket Audit processes3. Facilitate Customer escalation closure4. Identify Early warning Alerts.

Pune Area, India

 CIS (Continual Improvement Service):o Reviewing and measuring standard metrics, diagramming the flow, including inputs and outputs of a business / service process. Vendor Managemento Manage Third Party Vendor teams & relationships to deliver the required serviceso Ensure the right level of skills and knowledge exists within teams to be able to run.

Pune Area, India

-Manage the Execution of the CRM Quality Assurance Steps, Focused on Application-related services in compliance with the World Wide Quality Assurance/Management Discipline(WWQA/MD)- Independent Reviewer for Application Services Engagements to assess and Recommend to influence the viability, risk, Project Management, Profitability and Client Satisfaction in.

Bengaluru Area, India

• Creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, GDFs). Ensures solutions are applied to all appropriate.
• Directs RCA and process standardization across accounts by preparing, batching, and assigning incident reports and trouble tickets that occurred within a 90 days historic window period.
• Under direction of Expert QA member, creates broadly applicable solutions that are used by pool managers for process improvements in handling reoccurring problems (across accounts, pools, GDFs).
• Ensures solutions are applied to all appropriate configurations. Conducts statistical analysis on quality metrics reports to ensure that they are within control limits.
• Works with Green Team members across the GDF to improve and change the QA / RCA process by seeing if any solutions can be implemented or applicable to other GDF centers.
• Under direction of Expert QA member, analyzes and interprets financial and business data and provides in-depth analysis in identifying problems and performance exposures with alternative solutions/recommendations to.

Pune Area, India

• Identify the CTQ’s for various processes across Mexico, USA,Canada and India
• Establish and maintain process baselines, process flows & perform a gap analysis of assigned projects
• Perform analysis, planning, establishment of requirements, development of procedures, and other related management and technical duties through the use of the Six Sigma methodology
• Development of appropriate performance dashboards and alerting operations wherever the trends are going in the negative direction
• Work with Business Units to ensure achievement of internal and client Quality targets (SLAs) in the designated client programs
• Analyze problem’s in terms of information and conceptualize define problem and formulate solutions through the use of Six Sigma Methodology and tools

Pune Area, India

• CompuCom is an ITIL certified technical service desk. Service Desk is the Level1 and Single Point of Contact for all CompuCom employees. The job involved taking Inbound calls, Web Chats, Web cases and Emails.Create.
• Voice Calls
• MS Office
• Windows XP
• Windows Vista
• Basic Networking

Post Graduate Diploma In Business Analytics, Analytics

Bca, Computer Application

Six Sigma, Green Belt

Six Sigma Green Belt Certified with A+ from Symbiosis International University

Diploma, Computer Engineering