Jo Gordon Email & Phone Number

Oxford, Gb

South, United Kingdom

As part of the wider Ecommerce team, I am responsible for the successful implementation of new change into stores, delivering strategy and transformation but also improving the colleague journey across platforms. As a business partner I support stores and coach colleagues with store visits and remotely to consistently deliver the business metrics and overall experience for the customer. My two regions consist of 248 stores these are made up of own brand Ecommerce platform and our online rapid partner Deliveroo and Uber Eats I was instrumental in successfully launching a partnership with our new Amazon online platform and was involved from the beginning of the project. My expertise also lends itself to parcel services such as John Lewis, Amazon and DPD launching new stores and supporting with the after care through close workings with the parcel services team. I was selected through interview to represent the Ecommerce team on a wider Coop marketing team programme called the social hub. I also have been part of the Coop colleague voice, this is a community who listen to the voice of their colleagues to drive change and make the work place a better place to work. Within my role this has lead me to also work with my stores and my regions to raise money for local and national causes for our communities through in store and external events.

Oxfordshire, England, United Kingdom

Bicester, Oxfordshire, United Kingdom

As the General manager I was responsible for delivering the CK values and achieving the annual growth, succession planning for 100 people, strategic thinking and analytical review of performance of my store. Alongside this I was able to bridge all support functions, put into place new models for payroll, top talent attraction, HR, marketing, operational efficiencies, E-commerce, and stock control.The brand partnership with Value retail in Bicester village was of central importance and one that I have developed in my role and time in the village. The store turnover placed us as the number one store in the portfolio alongside profitability and was classed as a driver brand for Value Retail. I provided expertise in all aspects of outlets by deputising for the RM and being a senior figurehead in the implementation of new initiatives, task forces with senior stakeholders, store openings, and new managers mentoring to deliver the strategic goals.

Bicester Village

Bicester

Within my role as store manager of the Bicester store, I was also involved with leading the communication and operational processes for the cluster of outlets in the Fat Face portfolio. I was accountable for supporting 7 outlets and coaching main line local managers. My role was to drive commerciality and profitability of my location firstly but supporting the store managers and company area managers by conducting store visits to assist in the effective running of their stores. I also: Exceeded sales targets year on year.Developed and proactively managed stock packages and made commercial decisions which resulted in increased productivity and increased margin activity. Key player in tactical strategies for operating reports including audit, inventory and sales. Driving force behind introducing a range of outlet buys and point of sale. Devised and implemented the introduction of outlet conference calls weekly and merchandising and distribution calls bi-weekly.Organised and planned outlet area meetings.Coordinated advertising and marketing programmes for the outlets to drive footfall and sales.Identified and forward planned trading offers. Accountable for training new store managers into the business.

Oxford, United Kingdom

Having worked my way up through various positions within habitat the final one being the Store manager of the Oxford store. The Oxford store was 28,500 sq metre site, and I was responsible for 40 staff including 6 Managers. My main accountabilities were Cost control, driving sales, staff development and recruitment, Health & Safety implementation and management of, training and development, Operational efficiencies, marketing and local promotion of store. Maintaining visual standards. Leading a team.

Ba Hons, Retail And Business Management, 2:1

Education record

Employee Relations

Activities and Societies: Day one- Focussing on employment law. Day two - Focussing on the investigation process and employment tribunal.

Retail Excellence Programme

Organised by Lausanne Hospitality Consulting, Ecole Hoteliere de Lausanne and Value retail.

Accredited City & Guilds, Retail Management

Activities and Societies: Coaching skills Team work through "city challenge" Listening skills Presentation skills

Nvq Level 5, Leadership And Management

Hnd, Leisure Studies, Distinction

Education record