Johana Gutierrez Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

Santa Clara, California, Us

Louvain-La-Neuve, Walloon Region, Be

🔥 Relationship Manager | Customer-Centric Focus | Contract Negotiation 🔥- Manage a $2M ARR portfolio of Enterprise and SMB customers, at a rapidly expanding SaaS software company, consistently achieving an average of 130% revenue target. - Prevented 15+ enterprise contracts and numerous SMB contracts from churning by better aligning stakeholders, and helping remove roadblocks, maintaining with this a low 4% churn rate.- Negotiate an average of 20 contracts monthly, employing effective Go-To-Market (GTM) strategies to optimize clients' return on investment (ROI) and ensure consistent revenue growth.- Work closely with cross-functional teams to provide internal feedback into product planning and ensure that our product meets our customers’ needs.- Leveraged prior experience as a sales/merchandise assistant in the manufacturing industry to bring operational expertise, enhance customer experience and implement GTM strategies that drive efficiency and success.

🔥 CRM Database Management | B2B Marketing 📈- Successfully onboarded over 100 new SMB retailers, driving a 30% increase in revenue for the Specialty Stores department. Provided training and support to ensure their successful adoption of our products and services.- Built and maintained a CRM database to streamline customer interactions and business processes, resulting in a 50% increase in upsell and cross-selling opportunities. - Proactively initiated B2B marketing strategies, including targeted email and social media campaigns, to identify market trends, address gaps, and foster community engagement. Used data and analytics to refine and improve campaigns, resulting in increased brand awareness and customer acquisition.

💡 Process Optimization | Vendor Contract Negotiation 💡- Led the implementation of a new PO processing system that streamlined manufacturing production by 15%, improved vendor relationships and reduced employee burnout. - Negotiated vendor contracts and tracked strict deliveries, allowing better forecasting and mitigation of production risks, leading to a 35% increase in profit margins.- Demonstrated exceptional organizational skills and the ability to work independently under minimal supervision by proactively identifying areas for improvement and implementing solutions to optimize workflows.

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🛍 Large Retail Brands | Sales Growth | Operations Optimization 🛍- Collaborated with Senior Sales and overseas production to develop and market new apparel products,contributing to annual sales exceeding US$1M at a newly established wholesale apparel division.- Created new and compelling product presentations that improved buyers engagement and increased sales growth by 20%.- Demonstrated keen attention to detail and process optimization by streamlining operations and ensuring orders were processed promptly, contributing to improved customer experience.

- Execution of PR and Communications strategies for a national long distance-education university. Planning and execution of events.- Copywriting to increase university awareness and enrollments; as well as forecasting and mitigating public image damage, due to the nature of an institution run by public funds.

- Created communication strategies in social inclusion and tourism, that were included by the former candidate in his Plan of Action.- Crafted campaign materials like candidate speeches, newsletters and video scripts, under very tight deadlines.- Development of strategic relations with media, political and community leaders.

Bachelor'S Degree, Data Analytics

Bachelor Of Arts - Ba, Communication And Media Studies

Integrated Marketing Communications

Coursework, Political Science And Government