𝘍𝘰𝘳𝘮𝘦𝘳𝘭𝘺 𝘚𝘶𝘤𝘤𝘦𝘴𝘴𝘧𝘶𝘭 𝘙𝘦𝘴𝘶𝘮𝘦𝘴 𝘕𝘦𝘸 𝘡𝘦𝘢𝘭𝘢𝘯𝘥At Successful CVs, we are a collective of highly skilled CV writers driven by a passion for excellence. As the Director, I lead the way in:★ Scouting for and recruiting new talent to join our team of exceptional writers.★ Providing dynamic training and unwavering support to our writers to improve their writing skills, business management, and CV layout and design.★ Ensuring that all CVs crafted under the SCV banner maintain a consistently high quality that exceeds expectations.★ Spearheading the management of our website and the marketing budget to deliver unbeatable results, generating leads for our writers across the country. ★ We thrive on delivering results and strive to go above and beyond to create outstanding CVs that open up doors of opportunity for our clients.

★ Trainer (returning to work skills), Step by Step Training for ACC, Jan 2020 - Feb 2022★ Regional Coordinator for Computers in Homes programme run by the 2020 Trust, 2015 - 2017.★ Member of the Successful Resumes Australia Committee advising on management issues, 2014 - 2016★ Trained new clients in the Auckland region for Smart Payroll, 2013 - 2015.★ Advanced Voting Place Manager, NZ Elections, 2014.★ Delivered courses in literacy and numeracy for Edvance Workplace Tutoring, 2011.★ Extensive experience of writing, designing and preparing training and support manuals.

Created high-quality, professionally-written and designed CVs and résumés that effectively marketed our clients' strengths, achievements and personal attributes to prospective employers, helping them to secure that all-important interview. Demonstrated expertise in writing application/cover letters and selection criteria to accompany the CV.To gain a complete understanding of our clients' backgrounds and achievements, as well as the types of roles they were interested in, we conducted personal interviews – face-to-face, by phone or Zoom – ensuring that the CV was correctly focused to achieve their career goals.As a team, we were up to date with trends in the New Zealand and Australian markets. I was an international member of the Successful Résumés network owners' committee, which set the standards for quality across the industry. I was also proud to be a contributor to the network's annual conference in Australia, where we shared insights and strategies to continually improve our service to clients.

The service has seven libraries, a museum and an archive service across the borough. As a member of the senior management team, reported on learning achievements and service delivery. Designed learning programmes in libraries, managed teaching staff and liaised with community groups and businesses in the borough.★ Introduced a new IT course that achieved high levels of interest from the public and increased income★ Implemented a volunteer programme, wrote policies and procedures and ensured volunteers were vetted and allocated to appropriate parts of the service★ Co-ordinated the cross-borough peer review process on customer service standards in the libraries of both boroughs. Participated in the feedback meetings★ Managed the three-yearly public user survey across all seven libraries. Reported on the results to the senior management team★ Represented the library service at lifelong learning steering group meetings

A sixth form college with adult education provision in the evenings. Managed twenty-five part-time teaching staff, two administration staff and a duty manager. Was responsible for two budgets and staff recruitment. Taught evening classes in a range of subjects including Word, Excel, PowerPoint, and Photoshop.★ Trebled the income from fees for evening classes by increasing learner numbers★ Improved quality of reporting, coming into line with mainstream college requirements and meeting funding agency reporting standards★ Provided outreach training in small businesses, in groups and desk-side one-to-one tuition★ Introduced a children’s summer holiday programme for local families. Recruited and managed staff, ensured all health and safety rules were followed, hired entertainers and liaised with parents★ Represented the college at Surrey County Council committee and community group meetings

Planned and delivered business applications training for four hundred staff in groups and one-to-one coaching. Developed training materials and taught Word, Excel, Access, Email, Internet, PowerPoint, Publisher, MS Project, TeamPlan and the in-house Orchard Housing System.★ Planned and managed the annual IT training programme★ Wrote and designed manuals to support courses★ Designed and delivered a training programme for the introduction of a new housing sector management system, and wrote the support manuals for use by staff learning the new system★ Provided IT support cover when required, entered calls on the support database and identified staff training needs