REFERAL: MUHAMMAD HANIF ALIAS (CC MANAGER) + 60 19-591 9286Received Reservations training for the American Airlines Chat platformReceived Customer Relations training for the American Airlines post-flight recovery e-mailteamReceived AA.com Web Support training for the American Airlines app and AA.com toprovide support to users

REFERAL: HAFIZI BIN RUSLAN (OPERATIONS LEADER) + 6016 969 8748Assisted in gathering data and feedback from clients regarding platform and level of serviceand efficiency face-to-face and reported on findings to management level employeesEnsured safe and secure retrieval and delivery of clients productsAssisted in training new recruits regarding the existing and upcoming operationprocedures to achieve a standard of serviceAssisted in designing procedures and guidelines for staff to ensure safety and well-beingduring the COVID-19 pandemicReviewed and consulted on customer service procedures for the "Live Chat" platformProvided constructive feedback with team members with detailed data reports formanagement level employeesReported directly to General Manager, Operations Manager, and Customer ServiceManager

Currently available to work on project basis for:- Proofreading- Copywriting- Content writing- Company profile- Website content- Article writing- Social media Management & ConsultationClienteles:For @prettybaked_by_ain: brand curation and content - https://bit.ly/2TqCuxjFor @mells.my: content curation on https://www.instagram.com/mells.my/For PocketTrade Sdn Bhd : proof readingFor Damai Studio & Cafe: social media management (https://www.instagram.com/damaimy/)Please email johanarieff@gmail.com to be in touch.

REFERAL: MS. OOI BEE HONG (CEO/DIRECTOR) +6012.234.9100- Curated social media platforms for Damai Studio & Cafe (Instagram: damaimy / Facebook: mydamaikl)- Performed market analysis & data interpretation into demographic database for B2C industry for startups- Ran weekly meetings to discuss user traffic and discuss engagement strategies (Google Analytics on Instagram & Facebook- Reached out to local communities to participate in workshops and events to increase outreach - Scout and recruit individuals to conduct classes/workshops/events according to their specialty and Damai Sudio & Cafe's brand image- Performed graphic design & copywriting duties to promote events, workshops, and food to engage with social media audience & customer engagement- Daily admin duties to ensure smooth operations

- Managed incoming/outgoing calls and mail for international clients - Assisted in performing tours to potential clients of Regus' facilities- Performed monthly reports for accounting and operation purposes - Planned seasonal lunches/dinners between all clients for networking purposes- Daily admin duties to ensure smooth operations

- Reported for work according to timezone of country assigned (New Zealand & Australia)- Maintained KPI by managing incoming/outgoing calls to address customer's inquiries- Made team leader of New Zealand team- Assisted in overseeing quality assurance in calls and supervised junior team members- Specialized high-priority operational updates to the on-ground team of New Zealand & Australia- Managed & organized icebreaking & teambuilding activities for staff members

• Staff management and training + recruitment• Social networking development and professional networking• PR and operation daily activities• Graphic, game, and 3D design• Setting up existing game rooms• Game room maintenance & development• Auditing of outlet’s security, safety, and maintenance.• Formulate outlet performance business strategies• Prepare medium and long term budget plans• Compose official documents (SOPs, Walkthroughs, Tutorials, Press Releases, etc)

• Staff management and training + recruitment• Social networking development and professional networking• PR and operation daily activities

• Go-to consultant for space planning of events, renovations, and floor plan layouts• Social networking development and professional networking• PR and operation daily activities• In charge of art gallery showcases, i.e; gallery layout design, etc.