Johan Nyström Email and Phone Number
Experienced Customer Success Manager, Senior Project Manager, and Bachelor of Science in Business Administration and Economics.With a solid background in project management, customer relationship development, and sales methodology, I drive successful projects and build long-term customer relationships.As an experienced Customer Success Manager and Senior Project Manager at LanguageWire since 2018, I have been responsible for Account Management with approximately 25 clients, as well as overall responsibility for project groups. My role includes being a MEDDIC ambassador and participating in the development of internal training programs.I have also worked as a Project Manager at Amesto, where I was responsible for major client projects and developed customer relationships alongside Key Account Managers. Additionally, I contributed to the analysis and implementation of machine translation.Furthermore, I have served as a Business Development Manager and Project Manager at AAC Global, where I led the establishment of the Oslo office and managed large projects for parallel accounts.My experience also includes the role of Project Manager at Lionbridge, where I led the localization of major IT and ERP projects and managed global and local clients in IT, medical technology, and industrial sectors.I hold a Bachelor of Science in Business Administration and Economics from the School of Business, Economics, and Law at the University of Gothenburg, with a major in Business Administration and a focus on Marketing.My expertise includes MEDDIC, Customer Success, Structured Communication, translation and localization, as well as the implementation of machine translation and AI solutions. I possess strong IT skills, including proficiency in Windows, the Office suite, XTRF, Trados, Memsource, Microsoft CRM, and Power BI. With fluency in Swedish and business-level English, a good understanding of Danish and Norwegian, and basic knowledge of German and Spanish, I have a broad linguistic capability. Besides my professional skills, I am interested in cooking, pub quizzes, and societal issues.Through my meticulous and structured work approach, I always strive to achieve goals and successfully lead project groups to maximize customer value and business results.
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Workplace Learning CoordinatorArena UtbildningGothenburg, Se
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Customer Success ManagerLanguagewire Dec 2020 - PresentGöteborg & Varberg, Sverige+ MEDDIC ambassador, participated in development of internal training.+ Responsible for Account Management with approximately 25 customers.+ Overall responsibility for project teams.+ Initial position Senior Project Manager.AREAS OF RESPONSIBILITY* Account and Portfolio ManagementDevelop strong relationships with customers,connect with key executives andstakeholders and focus on customeroutcome/KPIs.* Product AdoptionDrive adoption of product… Show more + MEDDIC ambassador, participated in development of internal training.+ Responsible for Account Management with approximately 25 customers.+ Overall responsibility for project teams.+ Initial position Senior Project Manager.AREAS OF RESPONSIBILITY* Account and Portfolio ManagementDevelop strong relationships with customers,connect with key executives andstakeholders and focus on customeroutcome/KPIs.* Product AdoptionDrive adoption of product features andmaximize product usage.* Delivery ManagementFocus on quality management, completingprojects, controlling business and making LanguageWireeffective.* Customer AdvocacyCreate happy and loyal customers bypromoting their brand in parallel to LanguageWire's.* Customer Satisfaction and RetentionImprove customer lifetime value by ensuringcustomer needs are meet.* Workflow ManagementProviding infrastructure to the set-up,performance and monitoring of a definedsequence of tasks. Show less
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Senior Project ManagerLanguagewire Jun 2018 - Nov 2020Gothenburg, SwedenI had the ownership of a dedicated customer portfolio, ensuring project delivery, customer onboarding and customer satisfaction.I onboarded, and developed customer relationships, in order to create maximum value for the customer. I worked closely with the Swedish Sales Team in delivering best in class service to our customers, and I actively participated in driving and developing customer relationships and I supported in the acquisition of new customers. I had the role of a consultant… Show more I had the ownership of a dedicated customer portfolio, ensuring project delivery, customer onboarding and customer satisfaction.I onboarded, and developed customer relationships, in order to create maximum value for the customer. I worked closely with the Swedish Sales Team in delivering best in class service to our customers, and I actively participated in driving and developing customer relationships and I supported in the acquisition of new customers. I had the role of a consultant, ensuring professionalism and effectiveness in the customers’ projects giving them advice on optimal workflows and other relevant areas in regards to optimal handling of their content. I worked on the collaboration platform where I was in contact with the customers as well as the external network of Experts and in-house Project Coordinators.RESPONSIBILITIES* I was the main contact for my own portfolio together with the designated Account Manager.* Participated and demonstrated the LanguageWire platform in customer meetings.* Onboarding of new customers.* Planning and preparing projects with clients and experts (freelance translators, copywriters, SEO-experts etc.)* Conducted project control on our platform.* Advised clients on how to streamline content workflows using LanguageWire products and services.* Managed close collaboration with teams of Project Coordinators and Account Managers.* Delivery in line with company KPI’s for Project Management, with a high focus on quality and added emphasis on schedules and deadlines. Show less
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Project ManagerAmesto Translations Ab Apr 2011 - Jun 2018Gothenburg, Sweden+ Managed large customer projects and facilitated customer development in collaboration with Key Account Managers.+ Contributed to the analysis and implementation of machine translation solutions.IN MORE DETAILAs a Project Manager, I was responsible for projects of varying sizes, ensuring high-quality delivery to clients. This role involved extensive communication with customers and suppliers, as well as extensive file management. Additionally, I collaborated with Key Account… Show more + Managed large customer projects and facilitated customer development in collaboration with Key Account Managers.+ Contributed to the analysis and implementation of machine translation solutions.IN MORE DETAILAs a Project Manager, I was responsible for projects of varying sizes, ensuring high-quality delivery to clients. This role involved extensive communication with customers and suppliers, as well as extensive file management. Additionally, I collaborated with Key Account Managers on ongoing customer care, follow-up, and professional client meetings.My proficiency in these tasks allowed me, as a Senior Project Manager, to take on significant responsibilities for major customer accounts. I handled complex project set-ups with professionalism and competence, maintaining effective relationships with both customers and suppliers.The collaboration worked very well and I was a highly valued employee both by staff and company management. Show less
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Business Development Manager & Project ManagerAac Global Jul 2006 - Jan 2011Gothenburg, Sweden & Oslo, Norway+ Managed the establishment of the Oslo office as Business Development Manager.+ Project manager for major projects across multiple parallel accounts.IN MORE DETAILCoordination and administration of translation and localization assignments performed by subcontractors and in-house translators. I managed customer orders and requests in relation to pricing, project planning, and delivery schedules. Additionally, I was responsible for registration, invoicing, and archiving of… Show more + Managed the establishment of the Oslo office as Business Development Manager.+ Project manager for major projects across multiple parallel accounts.IN MORE DETAILCoordination and administration of translation and localization assignments performed by subcontractors and in-house translators. I managed customer orders and requests in relation to pricing, project planning, and delivery schedules. Additionally, I was responsible for registration, invoicing, and archiving of projects. The role demanded strong business acumen, customer focus, planning skills, and technical expertise.Primarily, I handled localization projects for MLV clients and translation assignments from clients in the manufacturing industry. Furthermore, I served as office manager and Business Development Manager during AAC's new establishment in Norway, based in Oslo.Feedback highlighted that I executed my duties proficiently and made a significant contribution to AAC. I demonstrated high-quality awareness, ambition, and attention to detail. Show less -
Project ManagerLionbridge May 2001 - Jul 2006Gothenburg, Sweden+ Successfully led the localization of major IT and ERP projects, ensuring timely and high-quality deliverables.+ Managed a diverse portfolio of global and local clients in the IT, medical technology, and manufacturing sectors.IN MORE DETAILAs a Project Manager, I spearheaded the planning and administration of projects, adeptly managed customer relations, and coordinated both internal staff and external translators across international borders. My role demanded meticulous… Show more + Successfully led the localization of major IT and ERP projects, ensuring timely and high-quality deliverables.+ Managed a diverse portfolio of global and local clients in the IT, medical technology, and manufacturing sectors.IN MORE DETAILAs a Project Manager, I spearheaded the planning and administration of projects, adeptly managed customer relations, and coordinated both internal staff and external translators across international borders. My role demanded meticulous financial oversight and thorough documentation of project processes. I successfully delivered projects for esteemed clients such as Microsoft, Oracle, John Deere, and Medical Radar. Despite the complexity of the projects, the demands of high-profile clients, and often tight deadlines, I approached my responsibilities at Lionbridge with unwavering enthusiasm and a solution-oriented mindset. Show less -
Additional Work ExperienceVarierande Oct 1996 - May 2001Gothenburg, SwedenPrior to entering the translation industry, I was involved in smaller video productions and marketing. Additionally, I accumulated some years of professional experience before attending university.
Johan Nyström Education Details
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LanguagewireSales -
LanguagewireSelling Skills And Sales Operations
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LanguagewireSales And Customer Relations
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LedarbildarnaLeadership
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Business Administration, Specialization Marketing
Frequently Asked Questions about Johan Nyström
What company does Johan Nyström work for?
Johan Nyström works for Arena Utbildning
What is Johan Nyström's role at the current company?
Johan Nyström's current role is Workplace Learning Coordinator.
What schools did Johan Nyström attend?
Johan Nyström attended Languagewire, Languagewire, Languagewire, Ledarbildarna, School Of Business, Economics And Law At The University Of Gothenburg.
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