• Spearheading innovation through Digital Solutions encompassing Digital Platforms, Data & Analytics, DevSecOps Services and Digital Touchpoints. • Championing and scaling advanced capabilities for the Group including API Management, Data Platforms, Advanced Analytics, IoT, Blockchain, Intelligent Automation, Low Code / No Code, and Generative Artificial Intelligence.• Underpinning DHL Group digitalization journeys by: - Scaling enterprise-grade digital platforms and scaling new technologies to accelerate digitalization.- Improving Efficiencies as well as Customer & Employee Experience through democratization of data-driven analysis and engaging Digital Touchpoints.- Accelerating concept to value by providing compelling and resilient DevSecOps Platforms and Services.

• Lead the development of a multi-year technology roadmap, fostering digitalization and standardizing operations globally.• Introduced the next-gen Big Data platform and Analytics ecosystems, supporting both current and future data needs.• Instituted a framework for data governance and democratization, ensuring data is accessible and utilized efficiently.• Played a pivotal role in the design and delivery of Global Advanced Analytics capabilities.• Cultivated a transparent and collaborative culture, emphasizing respect and integrity, achieving best-in-class employee engagement rates.

• Successfully transitioned a multimillion investment data platform into a unified, cost-effective solution, generating real-time data insights.• Enhanced organizational capabilities through real-time data insights and decision support systems.• Played a pivotal role in the Continuous Improvement Strategy, focusing on key areas such as Quality, Cost, and Customer service.• Initiated a groundbreaking program to optimize redundant processes and technologies across regions, realizing significant cost reductions.• Lead the creation of the Business Intelligence Center of Excellence for DHL Express.

• Pioneered R&D capabilities, producing production-ready data solutions to bolster Network Operations, fully integrated with the Global Application Platform.• Setup functional steering groups as well us domain experts under the Global Business Intelligence Competence Centre (BICC).• Pioneered Mobile application technology by developing and rolling out Express’ first mobile application reaching a global audience within its inaugural year.

• Developed and deployed Network Operations Performance Management Systems and related capabilities monitoring shipment lifecycles end-to-end.• Paved the way for future advancements by defining comprehensive technology roadmaps, emphasizing cost efficiency and KPI monitoring.• Pioneered proactive and prescriptive analytical capabilities to bolster service quality.

• Orchestrated global and regional BI platforms for Commercial Air and Dedicated Aviation operations.• Championed the integration of internal and external reporting, creating a cohesive data ecosystem.• Laid the foundation and completed an integrated Network Operations and Aviation data ecosystem and reporting framework. • Established a respected Aviation technology competence center, setting industry standards.

• Lead the development of a Global Market Intelligence environment and prepared analyses on network and commercial capabilities for DHL Express and its main as input for the Global Aviation Strategy and Global Trade Lane Reporting.• Developed tools, repositories, and methods for operational improvement on a Global scale. Initiated country line haul review exercises based on market intelligence. Leveraged the aforementioned advances to improve transit time capabilities across the Network.

• Deployed and managed the Aviation DWH capabilities for Network Planning and Control.• Established the Data Governance and Data Quality framework for DHL Aviation which was recognized and awarded with the BI Network first prize for Data Governance & Vision

• Full-stack development or Aviation Network planning applications.• Data Analysis on strategic linehaul planning and optimisation initiatives.