Johan Castro Email & Phone Number

Ecommerce Virtual Assistant20four7va.com Roles and Responsibilities:Listings• Initial KW research, node and Draft bullets, description• Upload with flat files• Follow up emails• Cross promo coupons• Amazon Answers • Repeat purchase codes• Made sure that all products were properly listed on all ecommerce platforms (eBay, Walmart, Newegg, Amazon)• Responsible for selling out items for liquidation, with weekly meetings to see where the trend is going• Responsible for doing product research on potential products that we will sell, ensuring that all competitor information is entered and accurate• Used Asana to track all above tasks and making sure that they are completed in a timely manner• Responsible for listing improvements on existing product listings on all eCommerce platforms.Launch• Execution of Launches as per agreed process• Free giveaways on various platforms• Coupon code creation and circulation• Social media in launch• FB – posts• Insta and Pinterest – posting with coupons• Upviral or Booster page set up• Follow up emails and link to Active CampaignDatabase• List building – targets each week on growth• Follow up email sequencesPPC• Amazon Ads – regular review to avoid over spend

Ncr - National Capital Region, Philippines

Worked as a basic Tier 1 Tech Support agent from July 2013 to August 2014. Was promoted to the Resolutions Desk Team on August 2014. The main role of the Resolutions Desk is to handle all supervisor calls or calls that ordinary Tier 1 agents cannot handle.

Ncr - National Capital Region, Philippines

RESPONSIBILITIES:-To provide over-the-phone printer technical support to US-based customers. Any and every issue concerning printers, be it hardware or software issues are covered.-Generate revenue by pitching items like printer upgrades for obsolete printers, and warranty extensions for printers that were currently bought or still within the warranty period.EXPERIENCES GAINED:-Increased knowledge of how to troubleshoot specific firewall and antivirus programs to allow specific software to execute.-Experience in selling warranties and new products to customers by homing in on specific buying signals and capitalizing on themACCOMPLISHMENTS:-Regularly selected to become a temporary mentor for new hire trainees in their nesting period.-Consistently hits monthly metric targets for each month.-Out of 15 agents in a team, was selected as the top performer with regards to AHT (Average Handling Time) and fourth best in regards to overall metric standings.

Ncr - National Capital Region, Philippines

Uses sites like epropertiessites.com, activerain.com, and craigslist.com to post advertisements for various real estate agents. Utilizes basic SEO techniques to ensure web traffic is directed to these specific properties.Performs BPO’s, performs property searches in MLS sites for client, also goes on Boomtown.com to check for potential leads for client.

Ncr - National Capital Region, Philippines

RESPONSIBILITIES:Provide frontline support for customer inquiries regarding billing, basic mobile phone troubleshooting, and mobile phone contract upselling.EXPERIENCES GAINED:Experience in selling phone services and inbasic mobile phone troubleshooting.Also efficient in using tools such as Word and Outlook; and browsers such as Internet Explorer, Mozilla Firefox, and Google Chrome.