Johan Coppens is a Technical Consultant at RealDolmen. He possess expertise in itil, system monitoring, data center, consulting, application performance management and 6 more skills. Colleagues describe him as "I’ve worked with Johan between 2011 and 2016, especially on a big project to implement a central ICT monitoring solution. Johan is very experienced with IT infrastructure and monitoring topics. It has been a real pleasure to work with him on it. His knowledge is very deep, and he has had a important added value on the project, in the different phases. Johan had a lead role in: 1/ defining the technical and functional requirements in a RFP for a monitoring solution, which should be designed as a concentrator of alarms/events coming from other decentral tools; 2/ evaluating the different proposals 3/ designing the architecture of the solution, based on our requirements, our complex environment (which is a mix of IT and telecom technologies), and the softwares offered by the supplier. Johan had also a lead role to validate the User Acceptance Tests with our end-users and the supplier, before release in production. He helped us to develop a vision about what the ICT monitoring should be and evolve to (alarm management, service view, complex events correlation, end user experience, …) His strengths: solution architect, analytical, solution oriented, open to new technologies/knowledge, skills to coordinate technical groups within a project."