To drive the acquisition of transactional accounts and Investments within the Education Sector: (i.e. Early Childhood Development Institutions, Schools, Community Education and Training Colleges, Technical and Vocational Education and Training Colleges and Higher Education Institutions) through relationships and financial solutions/offerings.

Executive Trustee on the Board of Feenix Trust

The purpose of the role is to oversee all administrative functions related to strategy, structure, donation income, budgets, people, marketing and financial outcomes of the Feenix Trust.

• To ensure that Public Sector is aware of business opportunities in the Tertiary/Education sector by providing an effective and competitive response through either tenders or unsolicited bids in support of the acquisition work through internal stakeholders• Implement required controls to ensure that the Public Sector: Business Development / Education customer strategy is effectively executed by the Provincial Public Sector Managers within SBSA Channel in order to achieve the business… Show more • To ensure that Public Sector is aware of business opportunities in the Tertiary/Education sector by providing an effective and competitive response through either tenders or unsolicited bids in support of the acquisition work through internal stakeholders• Implement required controls to ensure that the Public Sector: Business Development / Education customer strategy is effectively executed by the Provincial Public Sector Managers within SBSA Channel in order to achieve the business objective of targeted market share and profitability growth for the Sector and for Standard Bank. • To ensure that Public Sector: Business Development/Education has appropriately defined customer segments and bosom customer value propositions that optimise customer profitability and growth through value creation, differentiated offerings and process efficiency resulting in an outstanding customer experience. • To ensure that customer segmentation in this sector is well communicated to Value Chain Optimisation to enable appropriate execution that supports future value creation. Show less

To execute the tactical delivery of the Vehicle & Asset Finance sales and service strategy into the VAF Provincial Teams and SBSA Branch Channel by optimising people, mission control(resources), Direct Channel, and risk controls in line with market potential as determined by Personal Segments.

To manage and direct the respective Provincial Mission Control Centres on a national basis by ensuring that all applications received within the control of these centres are identified, actioned and processed efficiently and effectively, resulting in a market related service to dealers and customers alike. To ensure that post verification approvals and take-up rates are maximised, resulting in commensurately increased payout levels across the VAF provincial business units

Manage and drive key stakeholder relationships to align with VAF strategy plans and achieve business objectives. Create and execute project plans to meet changing needs and requirements. Identify opportunities for improvement and make recommendations based on the input provided. Deliver engaging, informative and well organised presentations to senior/executive management to “sell” the proposed recommendations. Effectively apply process methodology and enforce project standards. Manage the… Show more Manage and drive key stakeholder relationships to align with VAF strategy plans and achieve business objectives. Create and execute project plans to meet changing needs and requirements. Identify opportunities for improvement and make recommendations based on the input provided. Deliver engaging, informative and well organised presentations to senior/executive management to “sell” the proposed recommendations. Effectively apply process methodology and enforce project standards. Manage the process of innovative change, ensuring stakeholder buy in and adherence to process implementations and policy standards. Resolve and/or escalate issues, deliver alternatives and drive the use of the electronic platform with all stakeholders. Perform post implementation analysis to determine the outcome and effectiveness of new and enhanced process implementations.To develop and lead a communications strategy for VAF and its stakeholders in line with group policies. To prepare, manage and reinforce change Management activities in line with specific business initiative requirements. Together with leadership, assist in creating organizational wide change competency and culture. Show less

Manage the national sales requirements within the Customer Contact Centre through leadership, support and development of staff to ensure they are knowledgeable, skilled and motivated, pleasing customers, contributing to the provincial and area team’s sales targets. Ensure that the Customer Contact Centre (CCC) provides a consistently high quality customer service by efficiently managing, developing and utilising all available resources (staff, systems, processes) as well as ensuring that a… Show more Manage the national sales requirements within the Customer Contact Centre through leadership, support and development of staff to ensure they are knowledgeable, skilled and motivated, pleasing customers, contributing to the provincial and area team’s sales targets. Ensure that the Customer Contact Centre (CCC) provides a consistently high quality customer service by efficiently managing, developing and utilising all available resources (staff, systems, processes) as well as ensuring that a strong service culture becomes entrenched in the centre. Identify and assess the risks associated with handling customer queries and dissemination of confidential information, and ensure that an effective system of controls is maintained to reduce exposure. Maintain a high level of integrity and ethical standards. Show less

Ensure that all customers receive a consistently high quality service by effective managing and developing all available resources (Staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch. Ensure that cross-selling opportunities are auctioned and customers are migrated to more appropriate and cost-effective channels. Proactively identify and assess the risk faced by the branch and maintain an effective system of control to reduce… Show more Ensure that all customers receive a consistently high quality service by effective managing and developing all available resources (Staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch. Ensure that cross-selling opportunities are auctioned and customers are migrated to more appropriate and cost-effective channels. Proactively identify and assess the risk faced by the branch and maintain an effective system of control to reduce exposure. Maintain a high level of integrity and ethical standards. Show less

Held various positions within the branch structures which included Telling, Enquiries, Securities Department, Customer Consultant and Manager Local Markets.