Johan Harmse Email & Phone Number

Johannesburg, Gp, Za

Conduct ongoing customer lifecycle and relationship management.Continuously monitor customer Service delivery and proactively realign.Build and retain strong and scalable interpersonal relationships with clients, and internal parties.Assist with customer information sessions creating engaged customers and facilitate organic growth.Take ownership of customers' issues and follow problems through to resolution.Provide continuous, professional, accurate and consistent feedback to clients.Schedule, prepare and present monthly review meetings.Ensure clear understanding and interpretation of detail to ensure accurate reporting.Manage consistent and professional service delivery, controlling resources and utilize assets with customer requirements to ensure customer service satisfaction.Set a clear mission and deploy strategies focused towards that mission.Ensure that services are delivered in line with contracted requirements.Manage customer quotes, process and performance.Monitor and validate open calls daily, proactively providing customers with feedback and updates.Generate joint solutions, best fit alternatives, and anticipate potential future problems.Prepare for, attend and manage monthly customer meetings to ensure continuous and effective management of expectations and requirements.Implement innovative methods or processes to improve customer service.Analyze escalations, identify trends and proactively put in place corrective plans to address problem areas, reduce and eliminate recurrence.Ensure accurate reports, review monthly and update where necessary.Accurately update SharePoint dashboard with weekly progress.

Oversee daily onsite IT operations including:DLM TeamIT WorkshopIT StoresWalk in Centre SupportFloor SupportTraveling FSE’sCall CoordinatorsSite AdministratorsMobile Device Support TeamCoordinate employee schedules, ensuring adequate coverage.Enforce all workplace policies and procedures.Coordinate training and professional development activities for employees.Conduct staff performance reviews.Maintain and adhere to departmental budget.Address and report safety concerns in a timely manner.Track and monitors project progress, adhering to prearranged standards.Ensure compliance across the worksite.Review all project contracts before submitting to management.Answer inquiries from potential project partners.Mediate on-site conflicts.Prepare and submit bi-monthly progress reports.Provide training to employees on new technology as needed to ensure everyone on the team is comfortable with the latest tools and processes.Coordinate with other departments within the organization to ensure that projects are completed on time and within budget.Manage employee performance to ensure that productivity goals are met.Participate in strategic planning sessions to discuss goals for the department or company as a whole.Develop and implement new technology solutions for the business as needed.Establish and enforce rules and policies for the department or company as a whole.Review employee performance reports to identify areas of weakness that need improvement.Managecthe recruiting process to fill positions within the department as needed.

Leader and Executive I.T SupportProvide training to employees on new technology as needed to ensure everyone on the team is comfortable with the latest tools and processes.Liaise with other departments within the organization to ensure that projects are completed on time and within budget.Manage employee performance to ensure that productivity goals are met.Participate in strategic planning sessions to discuss goals for the department or company as a whole.Develop and implement new technology solutions for the business as needed.Establish and enforce rules and policies for the department or company as a whole.Review employee performance reports to identify areas of weakness that need improvement.Manage the recruiting process to fill positions within the department as needed.Provide the following services to Sasol’s EXCO members:Identify hardware and software solutions.Troubleshoot technical issues.Diagnose and repair faults.Resolve network issues.Install and configure hardware and software.Speak to customers to quickly get to the root of their problem.Provide timely and accurate customer feedback.Talk customers through a series of actions to resolve a problem.Follow up with clients to ensure the problem is resolved.Replace or repair the necessary parts.Support the roll-out of new applications.Provide support in the form of procedural documentation.Manage multiple cases at one time.Test and evaluate new technologies.

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