Johan HiguitaBPO Operations Leader | Logistics Expert | Business DevelopmentResults-driven BPO Operations Leader with over 6 years of experience in the dynamic logistics industry. Passionate about driving operational excellence and creating sustainable growth for organizations. Currently based in Colombia, I have successfully leveraged my expertise in logistics and fluent English skills to co-run all operations from the ground up in my current company, which I consider a lifelong project.In my role, I have played a pivotal part in establishing and building all departments, ensuring streamlined processes and seamless execution. My ability to create and implement Standard Operating Procedures (SOPs) has led to consistent and efficient operations, allowing the company to thrive in a competitive market. Additionally, I have demonstrated my versatility by overseeing the HR department, managing payroll, and maintaining the company's bank accounts, showcasing my trustworthiness and reliability.A strong proponent of emotional intelligence, I possess a high level of interpersonal skills that enable me to build and nurture strong relationships with clients, team members, and stakeholders. I excel in leading teams and nurturing future leaders by providing mentorship and guidance. My continuous focus on market and industry trends ensures that I am at the forefront of evolving customer demands and industry best practices.Key Skills:•BPO Operations Management•Logistics and Supply Chain Expertise•Strategic Planning and Execution•Standard Operating Procedure (SOP) Development•Human Resources Management•Financial Oversight•Relationship Building and Client Engagement•Team Leadership and Mentorship•Market and Industry Trends AnalysisAs a dedicated professional with a proven track record, I am eager to contribute my skills and expertise to a reputable organization in the Colombian BPO sector. If you are seeking a results-oriented, collaborative, and forward-thinking leader who can drive operational success, I invite you to connect with me to explore potential opportunities.Let's connect and unlock new possibilities for your organization's growth.Phone: + 1 (307) 475-6132