• Managed debt collection efforts for global clients across APAC, EMEA, and LATAM regions, consistently meeting or exceeding 85% recovery targets.• Monitored and identified overdue accounts, initiating appropriate collection strategies.• Prepared and distributed monthly financial statements for clients and stakeholders.• Facilitated monthly conference calls with clients, Local Offices, and Client Service Managers to review debt status and strategize collection efforts.• Resolved billing disputes by collaborating with the billing team, ensuring timely resolutions within established deadlines.• Proactively investigated and resolved outstanding balances through effective communication with both external clients and internal stakeholders.• Provided actionable feedback to management regarding trends in account delinquency, contributing to ongoing improvement strategies.

• Managed setup of new client billings across APAC, EMEA, and LATAM regions.• Analyzed contracts between TMF and clients to ensure accurate billing, including agreed rates, prices, effective dates, and billing methodologies. Prepared detailed Billing Templates and Instructions, sharing them with relevant stakeholders.• Collaborated with Local Offices, Client Service Managers, and Project Managers to resolve billing queries and disputes.• Participated in meetings between Client Service Managers and clients to introduce billing procedures for new clients.• Produced and analyzed possible tax leakage for clients in Central Billings.• Created detailed departmental procedures and best practices to support billing consistency.• Conducted regular audits to verify billing data accuracy, promptly identifying and correcting errors.

• Led a team overseeing Account Receivables reconciliation for 42 countries in the Asia Pacific, Middle East & Africa (AMEA) region, managing an average monthly revenue of £35 million.• Spearheaded the team's performance, completing Account Receivables reconciliation 50% faster than the stipulated time. Improved team efficiency from 70% to 90% by implementing new reports to detect potential revenue leakage based on monthly billing trends.• Served as the Point of Contact (POC) for Billing Analysts, providing operational support, billing knowledge, and handling escalations.• Supported internal and external audit requests on operation and revenue reconciliation, communicating progress with key stakeholders such as tax and country finance managers.• Organized comprehensive training sessions for new team members and implemented a frequent training plan for established employees to ensure consistent operations.• Actively participated in a user testing team for a billing system migration project involving 42 billing countries.• Received 15 Recognition Awards for exceptional customer service from internal and external stakeholders.

• Generated detailed itemized statements and invoices tailored to meet the specific regulatory and local requirements of countries in the Asia Pacific Region.• Managed the submission of invoices through vendors' portals like Ariba & Coupa, ensuring timely and accurate processing.• Contributed to the development of best practices within the department, ensuring consistent quality and accuracy in billing operations.• Proactively resolved billing issues through effective communication and collaboration with providers and stakeholders, demonstrating strong problem-solving skills.• Collaborated effectively with a diverse team to accomplish daily objectives and work towards long-term goals.