Johan Koops Email & Phone Number

Southwark, England, United Kingdom

The Trinity, SE1Running and developing a newly refurbished business.

London, England, United Kingdom

The Limehouse/The Fine Line• Managed the business through a refurb and a name change• Transitioned the kitchen into a franchised kitchen making the business substantially more profitable• Thanks to my proactive approach to cost reduction I managed to increase profitability by 21%• NPS and customer review scores one of the highest in the area

London, United Kingdom

The Hampshire Hog Hotel, Waterlooville• Running of a complex business whilst a manager and head chef are being recruited• NPS scores up from low 30’s on previous periods to 66% for the last period• PULSE top of the area• Controlling stocks

Wendover, England, United Kingdom

Red Lion Hotel, Wendover• Assisting the new manager settling into the business over the busy festive season• Responsible for growing bar and food sales• Weekly stock takes• Recruiting and training front of house team• Audits• Organizing events

Guildford, England, United Kingdom

The Kings Head, Guildford• Responsible for the overall running of the business• Designing menu’s• Recruiting, building and managing the team• Driving sales• Controlling costs• Organizing weekly events

London, England, United Kingdom

Deputy Manager 10/2014 – 03/2016The Kings Head, Earls CourtFuller’s/FaucetInn• Responsible for day to day running of the pub• Conducting and analyzing weekly managers stocks• Placing orders and maintaining stock levels• Identifying areas of growth and working together with the general manager to grow sales• Implementing Fuller’s procedures and compliance after the takeover

Dahab, South Sinai, Egypt

• Managing a team of 30-40 in one of the largest most competitive dive centers in the region• Fully responsible for all staff training and ongoing personal development plans• Ensuring the entire team delivers the highest possible level of customer service• Securing bookings and reservations by answering client emails in a timely manner and using Comsys reservation and database software• Maintaining contact with existing clients via social media and newsletters• Negotiating and maintaining contracts with travel agents, tour operators, and local hotels• Responsible for meeting and exceeding sales targets• Creating and implementing sales and marketing strategies• Managing the labor budget and operational costs to ensure profit margins are met and exceeded