In mijn rol als Service Manager ben ik verantwoordelijk voor de relatie en de daarbij behorende dienstverlening naar de klanten vanuit IT-Workz. Signalen van mogelijke problemen, managen van issue's en klachten en het zorgen voor een oplossing daarvan is mijn verantwoordelijkheid. Daarnaast is het onzorgen en verder uitbouwen van de relatie zeker net zo belangrijk.

At the core of HPE’s consumption based solutions strategy is the HPE GreenLake service portfolio. HPE GreenLake is the consumption-based solution to provide customers with an on-premise cloud experience. As a GreenLake Customer Success Manager my role is to manage GreenLake deals throughout their life cycle. I am managing the long term relationship with our customers providing them with business outcome. As a Customer Success Manager, I am accountable for the account throughout the life cycle of the customer agreement, and therewith owning business growth, P&L, customer loyalty and service delivery.By leading the internal delivery organization and delivery partners I have a big impact on the success of HPE. I am establishing relationships with customer/partner at all organizational levels and I am able to interface with senior levels in internal and external groups. I build and maintain excellent relationships with key decision makers at the customers sitde and connect my internal stakeholders to ensure a successful long term relationship.Currently I manage and are responsible for several GreenLake Flexible Capacity accounts in the Netherlands in partner, local governance and large healthcare environments. Focus on business development for all accounts, and how HPE can assist on growth and expand/support the customer business and solutions in collaboration with HPE, and all of the available solutions within HPE and empowering the account solution for the next steps like Hybrid Cloud, IoT, Synergy, Primera and GreenLake solutions. Everything As A Service!

Maintain several accounts in government, partners and healthcare. Key activities:Overall operationeel managementEscalation/elevation managementChange managementReporting/analyse/advise for contract environment on hardware, software, and managementBusiness needs, renew managementOperational and support management

member works council at Hewlett-Packard Netherlands

Assist field service collegue's with difficulties onsite, analyse of cases, assist escalation management with technical and sometimes nontechnical actions/input.