Johan Menting Email & Phone Number

Charlotte, North Carolina Area

Manage a team of Service Engineers and handle the coordination of work schedules, keep track of software, hardware and chemistry issues. Setup and maintain CRM, making sure that all sales and service engineers use the CRM optimally. Responsible for invoicing repair and service visits. Conduct installation and training of our full line of analyzers. Perform on-site service and repair visits.Assist customers with method development and writing their SOPs based on our equipment and methods. Work with the customers on LIMS integration and getting their methods and equipment certified for their particular requirements.Responsible for the set up and management of our internal network, manage email and file servers as well as provide technical support for all desktop and laptop computers. Write software applications for the robotic platform based on Visual Basic, MS Access and our own robotic language.

The Netherlands / Usa

Responsible for testing laboratory analyzers, the installation at customer sites and training the operators. As well as providing customer support, either by phone/fax or on-site.