Johan Roets Email & Phone Number

Pretoria, Gauteng, South Africa

Microsoft Office Tenant Administrator.- Multiple Microsoft Tenant management.- Exchange administration, support and maintenance.- SharePoint administration, support and maintenance.- Security administration, support and maintenance.Frontline IT Support.- End-user support.- General computer support.- Data Recovery.- Printer support.- Intranet and internet infrastructure installation, support and maintenance,VoIP Administrator.- VoIP systems installation, support and maintenance.Server installation, support and Maintenance.

Johannesburg Area, South Africa

Warranties- Assign all RMA and warranty related claims for Syntech Midrand Branch to relevant technicians and administrative personelle- Assist with complex repairs and assessments that cannot be completed by other technicians- Compile reports for senior management on warranty repair status'- Internal Technical assistance to for Syntech personnel and equipment. As well as solution development assistance for clients.- Manage assemblies of Digital Signage, office PC's as well as Gaming Builds for Sales Orders.- Manage faulty stock and stock destruction as per company procedures

- Fix any IT related issues to computers brought to company premiseso Hardware Issues, Laptops/Desktopso Hardware Upgrades, Laptops/Desktopso Microsoft Windows Crashes, diagnostics and repairs- ESET NOD antivirus administrationo New user creationo License renewals- General Administrationo Book Jobs for travelling technicianso Manage booked clients for travelling technicians

Kitty Hawk Lodge

Assist Company Users with IT related Issueso Hardware Maintenanceo Software Maintenance- Minor server maintenanceo General user managermento Microsoft Exchange email server maintenance- Company VOIP system maintenance and setup- General IT assistance for staff and management

Kitty Hawk Lodge

Daily client assistance with timeshare related queries and reservations- Dealing with irate, escalated clients- Responsible for client interaction on public media platforms- Administrative function in regards to resort management- Assisting with strategic management decisions relating to client service- Facilitating client service training where necessary with call center consultants

- Excellent knowledge of timeshare resorts operating in South-Africa.- Resolve all queries escalated by reservations consultants.- Excellent knowledge of the policies & parameters of timeshare contracts and relevant laws- Decision making (relating to how to deal with irate, escalated and public media clients).- Call Centre environment.- Working with all related correspondence: voicemails and emails.- Promoted to Hello Peter (Public Media) consultant: Deals with difficult members and client complaints on public media platforms.

Self Defense

Learning Effective Self Defense Techniques

Post Secondary Training - Not Accredited, Character And Leadership Development

Development in understanding of the following fields - Theology - Leadership - Personal Development - Character Development

Education record