• Creates and maintaines Power BI dashboards with custom DAX measures tracking order volumes, credit utilization and payment compliance, enabling stakeholders to make data-driven decisions.• Automates data processing for reports, reducing manual effort by 50% and enhancing report accuracy.• Develops and optimizes PostgreSQL databases for credit management and customer profiles, implementing advanced indexing strategies that reduced query processing time.• Collaborates with cross-functional teams to optimize credit management processes through analysis of repayment patterns and credit utilization trends, leading to enhanced operational efficiency.

 Leveraged data visualisation tools to create visually impactful performance reports for 200 tutors monthly. Spearheaded an initiative to implement a tutor performance evaluation framework, resulting in a 40% increase in overall session ratings. Analysed tutoring session data to identify areas for improvement and developed customised training programs that increased tutor effectiveness by 30%, resulting in higher student satisfaction and retention rates. Investigated and addressed customer complaints related to tutoring quality by conducting thorough root cause analysis and implementing targeted improvement strategies; resulting in a 25% decrease in escalations. Designed and facilitated a series of audit guideline workshops with a combined attendance of more than 1000 tutors.

 Conducted over 1500 engaging online mathematics sessions, equipping students with essential conceptual and problem-solving skills. Maximized the potential of the BYJU'S learning platform to conduct interactive online audio/video classes; regularly addressed student questions, fostering an optimal learning environment that resulted in improved academic achievement and heightened student satisfaction. Collaborated with colleagues to create interactive and engaging mathematics workshops, leading to a 50% increase in student participation. Guided a diverse group of students, each with unique backgrounds and cognitive abilities, through an immersive learning journey; facilitated growth and development by implementing tailored instructional strategies.