Johan Serna Email & Phone Number

Managed and maintained cleanliness of all registers, ensuring a tidy and organized front-end area.Supervised and directed associates, ensuring they were stationed appropriately and managed their breaks effectively.Provided customers with help purchasing items or processing returns.Provided excellent customer service, resolving inquiries and concerns to.

Provided English to Spanish translation services to facilitate effective communication with clients and team members.Interacted directly with clients on job sites, ensuring their specific needs and preferences were met throughout the project.Actively engaged with potential clients, discussing their project requirements, and providing accurate job.

Store was in desperate need of a store protection specialist and had to step in until someone was hired to fill the position permanently*Welcomed and greeted every customer entering the store, creating a positive and secure shopping environment.Conducted vigilant monitoring of the store to identify and address any suspicious activities, promptly reporting.

Education record

Master, Mechanical Engineering

Associate, Business