Johan Van Graan Email & Phone Number

Managing a team of 46 staff members (13 stores) across multiple locations reducing stock discrepancies by 17%.Streamlined operations, resulting in a reduction in operating cost of 12% and a increase of 10% in overall revenue.Managed daily store operations within my area, including inventory management, customer service and staff scheduling.Execute in-store.

Maintaining the visual merchandising and overall presentation of the storesCollaborated with the marketing team to develop and implement promotional activities.Monitored inventory, cash and payroll processesHeaded daily operations of 14 stores (72 staff)Build team unity and buy-in by helping the team reaching career goals through development.

Maintained great customer relations and service by conducting weakly team training sessionsDeveloped, evaluated and identified marketing strategies based on knowledge and objectivesRegular store visits to 12 branches (88 staff) to ensure high levels of in-store standards, monitor stock control and staff performanceMonitored daily, weekly and monthly.

Evaluated staff capabilities, identifying areas to improve and developing training programs to assist with developmentSupervised store operations of 9 stores (81 staff) including security, inventory and cash managementConducted interviews and staff quarterly evaluationsHandled customer complaints by listening to grievances and correcting issues for 100%.

Reinforced company initiatives and trained new employees on products, service and operational requirementsAlways ensuring high professional levels of customer serviceChampioned marketing initiatives and supporting national marketing campaignsCreated detailed action plans and assisted in the coaching of sales staff to improve individual performanceManaged.

Basic Management Certificate

Matric Certificate