Johan Z. Email & Phone Number

New York

• Accurately fill a prescription; consult with physicians and patients on medication dosage, drug interactions, diabetic testing supplies and potential side effects of prescription and OTC medications insuring for patients' safety and satisfaction• Oversee day-to-day pharmacy operations, including budgeting, the achievement of business objectives, and minimizing wait time• Increased sales 15% and gross margins 18% as well as reduced expenses and waste through keen inventory control• Promotes pharmacy services and immunization of all types, including travel medicine to existing and new pharmacy customers• Focus on customer needs and satisfaction, ensuring customers are provided Class Customer Service through use of best practices and prompt communication with physicians• Manages and maintain inventory goals by implementing various cost-effective strategies• Directly worked with customers to build relationships: by listening attentively, identifying service needs, and right-fitting there wireless service and product, while ensuring all aspects of the store are being• Leading the sales floor by greeting customers, directing them to the correct product/services, and employees to ensure their needs were met.• Manage challenging situations with customers by providing them with information and knowledge, while staying within company guidelines.

Greater New York City Area

• Consistently achieved quarterly sales goals of $1.5 million in combined revenue• Grew international market revenue by 19% and while growing group segment by 8%• Managed over 50 accounts by monitoring production, negotiating promos, establishing rates, and maintaining strong client relationships• Qualified and responded to all group requests within 24 hours, negotiated rates and contracts• Conducted site inspections, outside sales calls, and sales trips entertained clients and attended pertinent trade shows and networking events

Morocco

• Leading the store team in all aspects of store operations.• Day-to-day management of the store.• Take responsibility for the training and professional development of team members.• Communicate effectively with the Regional Management team.• Drive sales through applying techniques and standards as well as identifying innovative new solutions to support sales growth.• Ensure and provide exceptional customer service at all times.• Ensure appropriate merchandising standards.• Manage the associate experience and handle personnel issues.• Model outstanding customer service practices for my team and ensure associates consistently deliver excellent customer service.• Involved in managing on or more of the following operations: Back of House operations (Receiving), Markdowns, Point of Service/Front End operations, Selling Floor, Recovery, Sizing, Fitting Rooms, and all individual departments including Ladies, Men, Youth, Sportswear, Shoes, Home, and Baby Depot.• Assisting/support management team in all areas of store operations, service, and merchandising.• Human Resource Initiatives including but not limited to staffing, hiring, and BEST (scheduling).

Morocco

• Selling projects of Oracle products with implementations• Presentation of Oracle Application & Demos with the help of Pre-Sales Team • Built relationships with Consulting, Education & Licensing team Managers • Develop & execute a territory plan to generate maximum revenue • Contribution in the Exposition i.e. AfriCIO in Morocco, GITEX in UAE, ORACLE WORLD in UAE• Participated in setting up offices in Cameroon & Ivory Coast• Independently started a subsidiary in Casablanca & performed local hiring • Broke the ice by signing 1st deal in my new region of North Africa for PeopleSoft implementation project • Business Development in East, West & North Africa Regions

Senegal

• Restructuring, Planning, Setting up many product-oriented marketing strategies • Performed Sales in various cities of Senegal • Sold more than 3K DBs licenses with more than 80% coverage in Senegal • 100% clientele in Public sector