Johana Fernanda H. Email & Phone Number

Phoenix, Arizona, Estados Unidos

Bogotá, Distrito Capital, Colombia

Used agile work methods to ensure that projects were completed quickly and successfully.Had professional interactions with customers, peers, and [account services], which aided in the development of clear communication and active listening skills.Listened to customer feedback, provided appropriate responses,Prepared governmental reports and filed tax returns in accordance with strict guidelines.Generated financial statements and assisted with account closing procedures each month

Bogotá, Distrito Capital, Colombia

Found and qualified bidders, negotiated fair prices, and signed contracts.Increased customer satisfaction by resolving supply issues.Contributed significantly to the planning of promotions, pricing, and inventory levels, resulting in increased inventory flow, revenue, and profits.Transported supply on Timeframe to the customer locations.Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys

(Bogotá - Colombia)

Monitor purchases to ensure timely, efficient and accurate search of the material for projects, on the basis of required quality and competitive price.- Review the livelihoods of purchase and approve purchase orders.- Analyzing the statistics of purchases and ongoing projects.- Coordinate with suppliers purchase orders requiring intervention of the supervision in the improvement of delivery times, price, quality of customer service.- Support the implementation of the modules for the New Age ERP system adapted to the company.Achievements:It was possible to optimally manage purchases, imports and logistics required for the development of the project.· Contribution and management of the development of the system of new implementation in the company.· Make the design and the implementation of inventory procedure so this fulfilled the required standardsPeriod: November 2015 - February 2016 (participation by developing project)

Monterrey Y Alrededores, México

Ensure that the goals of the project are achieved on time. Review of requirements with customers from the area and the assigned project managers. Preparation of official documentation of projects and equipment of construction and analysis times reports.Achievements:They managed to finish projects late with the new proposed dates.· Contribution and project management for the standard of rules and documents deliverables for each client in the group.· Managed to meet established goals to finish the projects with set times and all plans for the following phases have been updated.· High requirements of the customer for the new reports that will be built based on the new architecture of BI.· Technological support: MS Visio: (monitoring of work plans), Enterprise Architech: (tool used for the modeling of architecture diagrams and use cases).

Colombia

Ensure the appropriate allocation of inventory to the channels of the company ensuring the optimal fulfilment of the variables associated with the process: rotation, days of inventory in points to national level, supply, inventory availability, arrivals of new equipment, as well as intercession in the processes of criminalization, settlements of agents and logistics fees, direct commercial relationship with own points and commercial agents so to comply with the process established to ensure this is done in the times established according to the promotions company channels defined in the 365 days of the year. Further ensure the rotation of the products that arrive in provision (50 or 100%) according to the strategies defined by the headquarters and logistics area. Validate the information of references from reverse logistics to ensure redistribution or new assignment to channels with greater impact.Achievements:· Creation of POE (structured optimal process) at the national level in the company.· Creation of SharePoint's self-management internal nationwide in all direct points of the company.· Conciliation 100% of assigned virtual warehouse of redeployments which had pending conciliation series from 2010.· Indicator to the last months of the year 2014 to 99% due to the implementation of control and monitoring system, imposed on the logistic operator according to effectiveness and delivery at the established time of merchandise in the points at the national level.· Compliance indicator to 100% in response to requests from internal clients on the SLA's times established by the company in the year 2014.Technological support: SAP:(Sistemas, Aplicaciones y Productos para Procesamiento de Datos), SQL: (Structured Query Language, SCL:(internal to company level system), advanced office.)

Colombia

Ensure the correct application of the revenues of the company, doing the reverse and payment applications in different business systems, processes as well as diagnose, analyze, debug and make new suggestions for improvement for customers in the portfolio of consumption that generate the Chief of management of large customers and cash planning, this by means of monitoring reports , negotiations, control of the portfolio of large customers of the company, with emphasis on analysis of trends of increase or reduction of the portfolio, identifying types, values and quantities. On the other hand definition of treatment campaigns to high value customers in conjunction with other areas of the company to implement plans of action for the reduction of outstanding balances.Achievements:· Contribution and management in the process of accounting management of customers large accounts less than 2010, which represented significant revenue to the company in the years 2011 and 2012.Technological support: SCL (System at the company level), SQL (Structured Query Language), advanced office.

Colombia

Achieve objectives contents in the plan management d the area of customer service, billing, and business of the company, in order to achieve the goals set forth in the budget of the company's sales, maintaining active relationships with the client, making a permanent loyalty thereof, in addition to supporting the analysis of information quantitative and qualitative corresponding to the risk of users, power plants all this in order to ensure that assigned processes will be developed according to the internal policies of the company.

Certification -Digital Marketing E-Commerce, Business, Management, Marketing, And Related Support Services

Negocios Internacionales, International Business/Trade/Commerce

Contadora Publica, Ciencias Economicas Y Administrativas