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Passionate about leveraging digitalization to drive impactful & sustainable value for both business operations and customer experience.An experienced IT leader with a deep understanding of how to harness the full potential of technology to drive digitalization and deliver significant business value. Highly skilled in engaging with internal and external stakeholders at all levels fostering solid relationships that fuel innovation and facilitate transformative change.Adept at developing and executing strategies that align technology capabilities with the digitalization of internal operational processes, customer engagement experiences, and identifying opportunities for innovative business models. With a wealth of experience spanning 25 years in large enterprise settings across diverse industries such as travel, energy, and telecommunications, I bring a unique blend of expertise to drive success in today's rapidly evolving digital landscape.Recent Achievements:Celcom-Digi Merger: Led the IT Integration clean team, spearheading the development of the merged entity's future technology target landscape, operating model, and business change objectives. With a well-defined implementation roadmap, we aimed to achieve over RM 1.2B in synergy targets over the span of 3-4 years. Following the successful merger, I have taken on the responsibility of leading the integration implementation. Celcom BSS/CRM Modernization: Crafted a comprehensive strategy and execution plan to replace the legacy BSS (Business Support System) with a cutting-edge micro-services cloud-enabled platform. This forward-looking move has revolutionized our "go-to-market" interactions, reducing the time taken from months to mere weeks. By embracing technology innovation, we achieved a remarkable 30% reduction in IT costs while significantly enhancing the overall customer experience. Taking on the crucial role of Program Director, I assumed leadership in steering the program through its major milestones. Notably, one of the key achievements was successfully migrating 8.9 million subscribers from the legacy Oracle Siebel system to the new micro-services enabled platform, effectively leveraging a combination of cloud-enabled solutions.Celcom Technology Transformation: Led a 3-year IT roadmap aligned with the Business Transformation Program (X-Men). My tenure saw the successful execution of several critical projects, revolutionizing our IT landscape and boosting Celcom's competitiveness.
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Head Of Business Technology, Enterprise Business DivisionCelcomdigi Feb 2024 - PresentPetaling Jaya, Selangor, My -
Head Of It Consolidation & Integration, Technology DivisionCelcomdigi Dec 2022 - Feb 2024Petaling Jaya, Selangor, MyResponsible to lead the IT transformation strategy, technology integration planning and implementation of the newly merged CelcomDigi target technology landscape to meet its desired synergy and capability objectives.
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Head Of Information TechnologyCelcom Axiata Berhad Dec 2019 - Nov 2022Petaling Jaya, Selangor Darul Ehsan, Malaysia, MyResponsible to lead the development and execution of the IT Strategic Roadmap and Target Operating Model while providing leadership to the IT team in strategic thinking and best practices required for a robust and future-proof digital transformation.1) Led the development of strategies and IT roadmap that will be pivotal in the transformation and acceleration of business results.2) Led solution architecture initiatives collaborating with internal businesses and IT, vendors and third parties to identify optimal IT technology solutions.3) Responsible for IT cost management of circa RM 350M per annum while managing internal costs, business case value realization, key project and outsourcing investments decisions and ensuring smooth execution of technology roadmaps. -
Business Cyber Security OfficerPetronas Jul 2019 - Dec 2019Kuala Lumpur, Kuala Lumpur, MyResponsible to ensure business cyber risks are properly assessed and reported quarterly by driving risk mitigation engagements for businesses to have quality risks decisions. The role actively participates in digitalization initiatives to ensure cyber security is defined and incorporated into implementation. Lead the implementation of Operational Technology (OT) cybersecurity resilience projects for Petronas downstream and upstream spanning across all offshore and onshore assets located in Peninsular and East Malaysia. -
Business Chief Information Officer, CorporatePetronas Jul 2013 - Jun 2019Kuala Lumpur, Kuala Lumpur, MyResponsible to drive the strategic vision and providing leadership towards shaping ICT policies, adherence to regulatory and compliance, investment appraisals and steering of projects to meet business objectives and value. The coverage of the corporate portfolio includes key Corporate Functions (Group Finance, Group HR, Group HSSE & others) and other Business Units (KLCC Group of Companies, Universiti Teknologi Petronas, Institut Teknologi Petronas, Malaysian Philharmonic Orchestra, and others).1) Steer and manage the formulation of ICT strategy, project execution and operational support with an annual budget of approximately RM 300M.2) Introduce the concept and execution of projects within a Program and Portfolio Management perspective which focuses on establishing and measuring business outcomes to realize potential value.
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General Manager, Business Planning & DevelopmentTelekom Malaysia Sep 2012 - Jun 2013Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MyResponsible for the development and execution of the company’s business strategy and aspiration to become the regional ICT and BPO Powerhouse. The position is responsible to provide management and leadership for corporate strategy development, business performance & development, governance, regulatory and transformation management functions.1) Establish the Transformation Management Office function playing a major role to ensure the 90+ transformation initiatives and projects are implemented in a timely and impactful manner.2) Develop the M&A strategy and options to consider inorganic growth of the ICT and BPO businesses.3) Develop detail business case for the implementation of the TM Data Center, Cloud, BPO and Managed Services business initiatives. -
Head Of Oil & Gas Consulting And Cloud ServicesPetronas Ict Sdn Bhd Apr 2011 - Aug 2012Kuala Lumpur, Wilayah Persekutuan, MyProvide leadership to these two new key portfolios that have been identified as a strategic business enabler for iPerintis growth. Enable iPerintis to develop competencies in ICT solutions for the operational technology (OT) aspects of the Oil & Gas business and offer supporting services to Plant Performance Analytics, Asset Safety & Integrity, Remote Operations, etc. The Cloud Services department was established to offer cloud services in the Private, Public and Hybrid Cloud offerings.1) Oil & Gas Consulting department generated over RM 50M and over RM 10M worth of additional annual revenue for iPerintis in the form of indirect (ICT spin-off projects) i.e., Seismic Data Management.2) The Petronas Private Cloud implementation generates annual revenues of RM 40M-60M and cloud related assets are estimated to be at approximately RM 200M in value. -
Program Director, Volumetric Pricing ModelPetronas Ict Sdn Bhd Nov 2009 - Apr 2012Kuala Lumpur, Wilayah Persekutuan, MyProvide management and transformational leadership to implement VPM, a 2-year program commissioned by PETRONAS to change the current Cost Plus outsourcing model into a Utility / Consumption based model. The program is to transform iPerintis to become a competitive, high quality ICT solutions provider serving the need of the Oil & Gas industry. The initiative will also allow PETRONAS to achieve a targeted cost savings of RM 50M-70M over 3 years.
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Head, Client Operations & Support Services (Coss)Petronas Ict Sdn Bhd Apr 2006 - Oct 2009Kuala Lumpur, Wilayah Persekutuan, MyManaged the end-user operations and support across all PETRONAS regions in Malaysia. Responsible to manage the service desk function, regional data centres and all regional Service Delivery Managers with its combined headcount of about 250 resources.
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Service Delivery ManagerPetronas Ict Sdn Bhd Oct 2004 - Mar 2006Kuala Lumpur, Wilayah Persekutuan, MyManaged the PETRONAS Central Region and PETRONAS Dagangan Berhad (PDB) where the primary responsibility was in the delivery of ICT support to about 11 PETRONAS business entities with an estimated 2700 end-users located at the Kuala Lumpur City Centre and Klang Valley.
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Senior Consultant, Shared Services & OutsourcingMultimedia Development Corporation (Mdec) Jan 2004 - Sep 2004Cyberjaya, Selangor Darul Ehsan, MyParticipated in the development of Malaysia as a global hub for Offshoring and Shared Services. Assisted in the strategizing, planning and execution of programs to achieve the objective to create 65 000 jobs in the shared services sector by the year 2008. -
Project Manager, Integrated Passenger Processing System (Ipss)Malaysia Airlines Aug 2002 - Jul 2004Sepang, Selangor, MyProvided the project management functions to one of the airlines strategic IT alignment and business turnaround initiatives. The scope of the project is to procure and implement a new integrated Passenger Processing System (Inventory, Reservations & Departure Control Systems, Revenue Accounting, Fares and Customer Loyalty systems).
Johan Affendi Skills
Johan Affendi Education Details
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Indiana State University - Scott College Of BusinessManagement Information Systems -
Universiti Teknologi MaraBusiness Management
Frequently Asked Questions about Johan Affendi
What company does Johan Affendi work for?
Johan Affendi works for Celcomdigi
What is Johan Affendi's role at the current company?
Johan Affendi's current role is Driving Digital.
What is Johan Affendi's email address?
Johan Affendi's email address is jo****@****.com.my
What schools did Johan Affendi attend?
Johan Affendi attended Indiana State University - Scott College Of Business, Universiti Teknologi Mara.
What skills is Johan Affendi known for?
Johan Affendi has skills like Project Management, Business Relationship Management, Customer Service Management, It Service Management, Project Portfolio Management, Program Management, Change Management, Service Delivery, Itil, Business Analysis, Solution Architecture, Vendor Management.
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