Johanan Kong Email & Phone Number

Singapore

•Manage multiple 3PL last mile partners while maintaining a 99% SLA on delivery.•Maintaining back end inventory systems ensuring stock accuracy is high.•Manage import shipments from multiple regions.•Assist CS in ensuring customer satisfaction is maintained operations wise.

🔸Malaysia Operations ‣Managed nationwide e-commerce operations from demand planning to fulfilment.‣Optimized courier costings resulting in a 2% reduction in logistics expenses within a quarter.‣Oversaw warehouse operations ensuring that stock accuracy was at 98% during monthly stock takes.🔸Singapore Operations ‣Managed demand/supply planning of 3PL warehouse for distribution of e-commerce and corporate retail orders.‣Coordinated logistics for last mile delivery via couriers and internal fleet achieving 98% OTIF fulfilment across multiple e-commerce marketplaces and corporate orders.

Shah Alam, Selangor, Malaysia

🔹Export Fulfilment•Manage export demand and supply by coordinating logistics and order fulfilment for multiple markets across Asia, Australia and USA. •Successfully negotiated better rates from multiple forwarders, aligning with cost optimization goals. •Guided and oversaw daily tasks and workflow of junior executives, enhancing team efficiency and supporting company sales and growth🔸Singapore Operations •Coordinated end-to-end operations in Singapore, from supply planning to managing Third-Party Logistics (3PL) distribution for e-commerce and B2B/Corporate retail. •Implemented a new OMS and WMS, and collaborated closely with the 3PL team and last-mile delivery providers to streamline all operations.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

🔹Export FulfilmentManaged shipments to multiple countries by processing export orders and arranging logistics while refining order processing workflow by setting up new SOPs in a growing company contributing in 2x export growth.🔸B2B FulfilmentExecuted fulfilment for B2B orders by arranging logistics and liaising with sales and marketing teams, as well as last mile delivery partners to increase fulfilment capacity by 3x and cope with accelerated year end growth and peak seasonal demand.

Ttdi, Kl

🔹Addressed current environmental issues by organizing multiple projects focused on youth development towards encouraging environmental sustainability by working with organizations/corporates such as UNDP, Maybank, ASEAN, MHB and others to engage the youth in sustainable living.🔹Festival coordinator for The International Kuala Lumpur Eco Film Festival [KLEFF] 2018-2019 (www.kleff.my)🔹Camp leader for the Knights of Nature Sustainability Camp [KON] 2018 (www.knightsofnature.my) 🔹Planned and executed multiple volunteering opportunities for the public to educate and empower them on sustainability

🔹Festival coordinator for The International Kuala Lumpur Eco Film Festival [KLEFF] 2017 (www.kleff.my)🔹Coordinated and led a symposium on "Sustainable Mining Development and Practices". Co-presented a paper regarding the results of a perception study on the mining industry🔹Assisted in education and public engagements with multiple stakeholders ranging from schools to MNCs

Petaling Jaya

Bachelor Of Applied Science (Basc), Biology/Biological Sciences, General

Bachelor Of Applied Science (B.A.Sc.), Biotechnology

Activities and Societies: Aquatic Science Student Association