Johan Billow Email & Phone Number

Ljungby, Kronobergs Län, Sverige

På väg in i en ny roll inom ett område som jag arbetat med på lägre nivå förr. Nu i ett företag som är erkänt duktiga, uppdaterade, drivna och levererar riktigt bra kundfokuserade lösningar.Ser fram emot all utveckling och vad jag kommer att arbeta med exakt.Just nu är jag i en väldigt spännande upplärningsfas.

Ljungby

Running own consulting company (part time). > MARKETING - Digital communication, web- and project management, PR, copywriting.> EXHIBITION ANIMATION - Animated communication in stores, shopping malls, amusement parks.> EVENT - Event project management and stage technology.Selection of customers:MARKETING: Ljungby Komposit, Consid/S5, ELTT, Technosapiens, Kontek, Friskis&Svettis, Ljungby Fria Gymnasium, Minivärlden Ljungby.EXHIBITION ANIMATION:Destination Kosta/New Wave Group, Glad&Knapp Sthlm, Creation Group Denmark, Eventbyrån Malmö, Garvaren Fastighets AB, Minivärlden Ljungby, Tidaholms Sparbank, Åhléns Sundsvall, and lots of small stores.EVENT: The Animals, Melodifestivalen, Joe Labero, Ten Years After, José Gonzáles, Ljungby Business Arena, Sunnerbogymnasiet, Ljudteknikerna, Garvaren Nöje, Hotell Terraza/LjungbyDagarna.

Växjö, Kronobergs Län, Sverige

Task: Manage the daily work of the IKEA Växjö Planning Studio, a national try out from IKEA Global.> Managing the work of the studio. Coach and support the group of Kitchen sales employees.> Help B2B/B2C customers with ordering from the entire range. Help with some customer service related tasks.> Development of customer activities/events in the studio.

Älmhult

Task: When I started in the department I was not given any structured introduction. Different ways of working, where employees did their best in their own way, and lack of routine competence, gave customers inadequate help and made employees uncertain. Most of the knowledge was only available to 2-3 people.> Coach the group of Customer Service employees to develop their customer meeting. > Training and feedback regarding their work in the IKEA SAMS software (handling all in- and outbound products, services and money flows regarding customer service cases)> Secure routines on individual- and team level. Question, improve and simplify.> The lack of a competence database made me create our own; "iKnow".What did it teach me, so far?1) I have learned how to help colleagues change their mindset from being unconscious incompetent to conscious competent. That includes both customer relations-, sales- and and logistics department. 2) I have learned the time it takes for a team to achieve the same competence level and what effort everybody has to do to get there.3) I have understood the importance of the team's needs for actual meetings "all together", to align their skills and help them speak with one voice to the customer.4) A lot of IKEA stuff: routines, processes, business models, systems, strategies and more.

Älmhult

Task: salesman of Kitchen Solutions in IKEA Älmhult store. Helping customers from their first ideas and dreams to what will become their new heart of the home. I am the main connection between Customer Service and Kitchen sales department.> I love to challenge my clients asking "5 whys", which makes them think about new opportunities with the kitchen. And they love when I do it...afterwards. ;)> Be a connection point between Customer Service and Kitchen sales department - to increase the departments understanding how their sales, communication and consulting affects the customer after his purchase.> Give advices regarding selection of materials, appliances and solutions considering best practice and regulations. What I have learned, so far?1) Salesmen prefer "their own way". It takes time and a strong sales leader to change ways of working.2) Customers ideas of how a modern kitchen should be planned are hard to refresh. So I have to dare to question them. If their arguments are relevant (after 5 why) I listen to them, otherwise I show them a better solution.

Älmhult

Task: Started my IKEA journey as summer extra in Customer Relations and was soon recruited as Customer Service co-worker in a combined role as Kitchen Salesman.Projects I have led or participated in 2015-2017:> Ikea Customer Satisfaction Survey, participating in 2015, 2016, 2017.> Postal code surveys. Local project leader for the survey.> Internal communication. Frequently writing internal communication to newsletters, website, yammer. for different departments at IKEA Älmhult.

Halmstad, Sverige

Task: outbound selling of ice cream and food to B2C-customers. Responsible for start up of the new B2B-concept.> Working as a salesman with year-round outbound sales to new and existing customers.> Top seller (1st or 2nd position every month).> Evaluates and educates new salesman with my own education material.> Started to work with the new B2B-concept: selling ice cream to kiosks, cafés and tourist destinations by cold calling. Developed 4 big contracts before Hemglass was bought by distribution company Varsego, so the project stopped and I went on to IKEA.What did I learn?1) Cold calling.2) Selling to consumers every second week = did find the balance between selling add-ons / up selling and at the same time avoid over-selling.3) Not only work hard but work smart - the salary was mostly based on commission.4) Teaching and coaching other people.

Adeje

Headhunted as Animation leader in a Time share-hotell.Task: make every guest feel comfortable and that they are paid attention to. Selling the hotel's events.> Animation leader for activities, competitions and sports.> Selling events arranged by the hotell and we beat the record several nights.> Arrange welcome meetings for scandinavian and english guests.> Running childrens Mini Club.What did I learn?1) Practice spanish with colleagues, management and authorities.2) Selling events to middle ages clients without being pushy.3) I was given insights in Spanish (Canarian) management and company culture.4) Alternative communication with clients with little or no language skills, except their native language.

Sollentuna

Task: The project "Pilot Study to project Next Generation" went on.> Create different presentation scripts and Powerpoints for myself and CEO Henrik Sundin.> Reporting to AB Volvo and Volvo Trucks European division.> Presentation and sum up with selected Volvo customers and Sveriges Åkeriföretag.(After this the project should have continued with further conceptualization of a new service. Unfortunately the project was set on hold when Volvo entered their heavy reorganization in 2011, which was called of in 2016.)

Sollentuna

Task: Project leader for ”Pilot study for project Next Generation”. Reporting to then-CEO Henrik Sundin. This was first an examination work and later a consult work by my company Swedish Creation.> Project planning and concept of pilot study for starting up a new service concept.> 12 qualitative interviews with CEOs in shipping companies and construction companies.> Quantitative research with 700 respondents.> Mapping of Volvo customers daily working situations, and the problems/needs in their respective trade.> Analysis of how the generation shift can affect Volvo's future business and service concepts.What did I learn?1) Talking business with CEOs who work either very operatively or more strategically.2) How to work in a big, bureaucratic organization.3) Statistics work in SPSS and excel.4) That the truck selling industry was not that interesting as I initially thought...

Stockholm, Sweden

Task: Project leader of 4 sub projects with the main goal to raise the level of the sales organization in the company Starlight (today Bright Group). Reporting to then CEO Magnus Sjölund.P1) Lead analysis. Who is the best customer for Starlight?P2) Create a technical competence database of Swedish venues to help customers with their event planning process.P3) Create strategic business relations with event producers.P4) Internal analysis and survey of Starlight's sales and marketing efforts now and in a 5 years perspective (SWOT, competitor analysis, internal survey).What did I learn?1) Contact, meet and interact with professionals, from co-worker level to CEO level.2) The need of a present leadership regardless of the size of the company.3) How the absent leader creates dissonance in the orchestra that a successful company is.4) How the event industry is under financial pressure to keep up with the rapid technological development.

Ljungby, Sweden

Task: seasonal and contract jobs within business of consumer fireworks and professional stage pyrotechnics and event fireworks.> Help in the preparation and launching of fireworks and stage pyrotechnics. > Salesman in consumer firework store in Ljungby, 2006-2010.> Store responsible of stores in Värnamo 2010-2011 and Halmstad 2012 where we increased sales with more focus for add on sales and up-selling and better display.> Responsible for daily security and 1 collegue.What did I learn?1) Basic consumer selling.2) To take responsibility for employees, a store and high proportion of cash money.3) Selling to clients with dreams of "a perfect New years party" vs. their willingness to spend their money on a "disposable product".4) Working with accuracy on stage, in dark and stressful situations.

Operations Management And Supervision

Individual knowledge. Communication. Teamwork. Leadership

Industrial Sales & Marketing, General Sales, Merchandising And Related Marketing Operations, Highest Grade In Class And Also In Entrance Examination

B2B-sales and marketing education. Academic theory combined with reality-based internship and hands on work. Focus on the entire company.

Squad Leader Naval Defence, Military Security Policy And Strategy

Squad leader Naval defence in Gothenburg and Karlskrona.

Upper Secondary School, The Social Science Programme, Pass With Special Distinction

Activities and Societies: Student Council and project leader.Vice Chairman of the Student Council. Project leader: inauguration of the new.