Head Of Customer Support
Current
Sep 2021 - Present
AeroLeads people directory · profile
Johan De Zutter Email & Phone Number
Optimizer | Organizer | Outsourcing Specialist | Customer Care & Office Operations Manager
at
Silverfin
1 work email found
@silverfin.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Optimizer | Organizer | Outsourcing Specialist | Customer Care & Office Operations Manager
Location
Ghent Metropolitan Area, Belgium, Belgium
Company size
Who is Johan De Zutter? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Johan De Zutter is listed as Optimizer | Organizer | Outsourcing Specialist | Customer Care & Office Operations Manager at Silverfin, a company with 150 employees, based in Ghent Metropolitan Area, Belgium, Belgium. AeroLeads shows a work email signal at silverfin.com and a matched LinkedIn profile for Johan De Zutter.
Johan De Zutter previously worked as Head of Customer Support at Silverfin and Head of Sales Administration at Hedin Automotive Belgium. Johan De Zutter holds Informatica/Systeemanalyse from Hogent.
Company email context
Email format at Silverfin
This section adds company-level context without repeating Johan De Zutter's masked contact details.
{first}.{last}@silverfin.com
86% confidence
AeroLeads found 1 current-domain work email signal for Johan De Zutter. Compare company email patterns before reaching out.
Profile bio
About Johan De Zutter
My speciality is creating or reorganizing administrative and customer-facing departments into future-proof, scalable, flexible and customer-centric company assets.Let me know if I can help!Most proud of:2020Situation: decentralised administrations in 14 locationsChallenge: multiple systems, unclear responsibilities and tasksAction: centralised administration (24 FTE), create uniform processes and systemsResult: efficient, centralised team in Lokeren, uniform processes and services for all locations2012Situation: expensive in-house customer care team in ConnecticutChallenge: realize a significant cost-savingAction: relocated operations to North CarolinaResult: annual saving of 700,000 $ while maintaining quality of service 2010Situation: customer care teams not wow-ing customers Challenge: improve Net Promoter Score drasticallyAction: created customer journey maps. Reorganized recruitment. Replaced KPIs and targets.Result: NPS increased with 40 basis points within 1 year2005Situation: expensive and fragmented repair centres throughout EuropeChallenge: centralize operations with transparent reporting and realize a significant cost-savingAction: replaced repair by swap mode. Outsourced logistics and warehousingResult: annual saving of 1.000.000€. Increase in customer satisfaction. Clear reporting
Listed skills include Management, Outsourcing, Customer Experience, Call Center, and 45 others.
Current workplace
Johan De Zutter's current company
Company context helps verify the profile and gives searchers a useful next step.
Silverfin
7 roles
Johan De Zutter work experience
A career timeline built from the work history available for this profile.
Head Of Sales Administration
- Manager for sales administration, order to cash, and reporting teams.
Oct 2019 - Sep 2021
Contact Center Manager
- Office operations manager- Company-wide Customer Experience Management- Digital business transformation
May 2017 - Oct 2019
Sep 2016 - Feb 2017
Consultant
Analysis and advice for optimization proposal of customer care strategy & operations.
Apr 2016 - Aug 2016
Senior Manager, Global Consumer Services
- Consolidating local centers into global work streams and strategy. Main focus areas are:- consumer centricity- QC- organization- systems and technology- knowledge- enterprise feedback managementMajor accomplishments:
- Year 2015: Started phone sales (B2C and B2B)
- Year 2013: Established social media monitoring and engaging.Introduced customer experience design.
- Year 2012: 1. Closed in-house US contact center in Norwalk, CT.Build new in-house contact center (people, systems and facilities) from scratch in High Point, NC.2. Set up of Verint 360 as workforce management system..
- Year 2011:Relocated outsourced EMEA contact center from Amsterdam to Sofia.
- Year 2010:Set-up of automated and centralized consumer feedback management process. Basically, all suggestions, ideas and feedback are being classified and fed back into the organization. At the same time the process.
Mar 2010 - Dec 2015
Manager, Emea Contact Center
- Major accomplishments:
- Set up and took responsibility of a centralized service-after-sales model. The model is based on swap instead of repair, eliminates the need for several European repair centres and is fully measurable and transparent.
- Set-up a centralized campaign model. The model centralizes data-entry for all European campaigns, creates transparency for the Helpdesk and assigns fulfilment order for incentives towards third-parties.
- Installed a Customer Satisfaction measurement survey and created tools and procedures to drive CSAT and improve Helpdesk and agent performance.
- Reorganized the Amsterdam team (± 30 people) and relocated 70% of the jobs to become more cost effective + to create more flexibility in finding native speakers to cope with the company’s expansion. Locations were.
- Introduced a lot of metrics and KPIs such as call and email service level, cost measurements, volume forecast model, etc.
May 2005 - Mar 2010
Team & coworkers
Colleagues at Silverfin
Other employees you can reach at gorubix.com. View company contacts for 150 employees →
DD
Delphine Demeulenaere
Colleague at Silverfin
Ghent, Flemish Region, Belgium, Belgium
View →
IM
Irina Moskadina
Colleague at Silverfin
Belgium, Belgium
View →
CD
Cedric Demeyer
Colleague at Silverfin
Belgium, Belgium
View →
MH
Marco Huitron
Colleague at Silverfin
Los Angeles, California, United States, United States
View →
KK
Karolina Kawczynska
Colleague at Silverfin
Bruges, Flemish Region, Belgium, Belgium
View →
MB
Maurice Beemster
Colleague at Silverfin
Amsterdam, North Holland, Netherlands, Netherlands
View →
LA
Luisa Arenas
Colleague at Silverfin
Ghent, Flemish Region, Belgium, Belgium
View →
NM
Nick M.
Colleague at Silverfin
Ghent, Flemish Region, Belgium, Belgium
View →
CM
Christel Morvan
Colleague at Silverfin
Ghent, Flemish Region, Belgium, Belgium
View →
OC
Olivier Claessen
Colleague at Silverfin
The Hague, South Holland, Netherlands, Netherlands
View →
Delphine Demeulenaere
Colleague at Silverfin
Ghent, Flemish Region, Belgium, Belgium
View →
IM
Irina Moskadina
Colleague at Silverfin
Belgium, Belgium
View →
CD
Cedric Demeyer
Colleague at Silverfin
Belgium, Belgium
View →
MH
Marco Huitron
Colleague at Silverfin
Los Angeles, California, United States, United States
View →
KK
Karolina Kawczynska
Colleague at Silverfin
Bruges, Flemish Region, Belgium, Belgium
View →
MB
Maurice Beemster
Colleague at Silverfin
Amsterdam, North Holland, Netherlands, Netherlands
View →
LA
Luisa Arenas
Colleague at Silverfin
Ghent, Flemish Region, Belgium, Belgium
View →
NM
Nick M.
Colleague at Silverfin
Ghent, Flemish Region, Belgium, Belgium
View →
CM
Christel Morvan
Colleague at Silverfin
Ghent, Flemish Region, Belgium, Belgium
View →
OC
Olivier Claessen
Colleague at Silverfin
The Hague, South Holland, Netherlands, Netherlands
View →
1 education record
Johan De Zutter education
FAQ
Frequently asked questions about Johan De Zutter
Quick answers generated from the profile data available on this page.
What company does Johan De Zutter work for?
Johan De Zutter works for Silverfin.
What is Johan De Zutter's role at Silverfin?
Johan De Zutter is listed as Optimizer | Organizer | Outsourcing Specialist | Customer Care & Office Operations Manager at Silverfin.
What is Johan De Zutter's email address?
AeroLeads has found 1 work email signal at @silverfin.com for Johan De Zutter at Silverfin.
Where is Johan De Zutter based?
Johan De Zutter is based in Ghent Metropolitan Area, Belgium, Belgium while working with Silverfin.
What companies has Johan De Zutter worked for?
Johan De Zutter has worked for Silverfin, Hedin Automotive Belgium, Unigro, Dept Of Saint-Brice Nv, Essent.Be, and Newell Rubbermaid.
Who are Johan De Zutter's colleagues at Silverfin?
Johan De Zutter's colleagues at Silverfin include Delphine Demeulenaere, Irina Moskadina, Cedric Demeyer, Marco Huitron, and Karolina Kawczynska.
How can I contact Johan De Zutter?
You can use AeroLeads to view verified contact signals for Johan De Zutter at Silverfin, including work email, phone, and LinkedIn data when available.
What schools did Johan De Zutter attend?
Johan De Zutter holds Informatica/Systeemanalyse from Hogent.
What skills is Johan De Zutter known for?
Johan De Zutter is listed with skills including Management, Outsourcing, Customer Experience, Call Center, Strategy, Crm, Cross Functional Team Leadership, and Process Improvement.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Johan De Zutter you were looking for.
View similar profiles
