Johane Celestin Email & Phone Number

United States

Specialize in managing customer interactions, maintaining a 95% satisfaction rating by handling 80+ daily communications at CLEAR. Spearhead the development of standardized messaging templates, resolving over 80% of inquiries with efficiency. Enhance brand reputation and customer satisfaction through collaboration across social platforms. Lead targeted communication strategies for a key TSA partnership project, significantly boosting member engagement. Streamline communication and tracks customer interactions effectively using Salesforce, demonstrating a commitment to service excellence.

New York, United States

Navigated customer complaints, resolving issues related to jewelry pieces while upselling high-value items. Managed a VIP customer portfolio, leveraging CRM tools to track significant milestones and engaging customers with personalized sales pitches, boosting revenue through strategic targeting. Tracked market trends by monitoring award shows and celebrity endorsements, enabling targeted sales strategies for high-end customers interested in celebrity-worn Tiffany products. Drove a 20% increase in sales per quarter by mastering the full sales cycle, from lead generation to conversion and closing, through strategic customer engagement and persuasive selling techniques.

New York, United States

● Spearheaded the preparation of proposals and RFPs for high-profile contracts, collaborating closely with project managers to define project scopes and budgets, ensuring detailed and accurate project outlines were communicated effectively. ● Developed and implemented new operational processes, including the creation of comprehensive workflow forms, data query reports, and dashboards for management to track project pipelines and stages.

● Played a pivotal role in marketing efforts by assisting in the creation and distribution of marketing materials, ensuring effective communication of brand values and promotions both internally and externally. ● Led the analysis of customer feedback, identifying key areas for service enhancement and implementing changes to elevate service quality and customer satisfaction.