Johanis Palit Email & Phone Number

Jakarta Metropolitan Area

Support the day to day operations activitiesEnsure the entire operations running smoothBe the front line of the companyMaintain a good relationship with both new and existing users Be a consultant for the users as well as a communicator between the users and the companyEnsure users satisfactionProcess users registration data and monetary / crypto transactions through admin panelMonitoring the issues/complaints and troubleshoot by working with Product teamReading, prioritizing, and responding to users' queries through all channels (i.e. live chat, emails, phone calls and Telegram)Foster amazing users experience

Jakarta, Indonesia

Jakarta, Indonesia

• As a contact center officer my responsibilities is to receive, analyze, and provide solutions to all of customer complaint. • Responsible to maintain effective SLA and Achieving Monitoring Score, CSAT & SLA target. • Assist in onboarding new agents by providing product knowledge and conducting roleplay. • Assist new agent to solve problems and provide Solution and feedback. • Managing the availability of agent. • Create monthly schedule • Create new agent courtesy • Create & update Library of handling cases • Giving suggestions and feedback to the Company for the team improvement and transformationsUses System • Jira Management Complain System – for creating & updating and analyzing tiket.• Confluence as our division library.• SQL/Database – for checking customer issues by analyzing the existing data using query• Postman - for checking customer issues. • Google Worksheets as our team library, scheduling and mentoring.

Central Jakarta, Jakarta, Indonesia

(Handling the subsidiaries Raya Digital Bank)• As a contact center officer my responsibilities is to receive, analyze, and provide solutions to all of customer complaint. • Responsible for maintaining effective SLA and meeting SLA, Monitoring Score and CSAT targets. • Assist in onboarding new agents by providing product knowledge and conducting roleplay. • Assist new agent to solve problems and provide Solution and feedback. • Managing the availability of agent. • Create monthly schedule • Create new agent courtesy • Create & update Library of handling cases • Giving suggestions and feedback to the Company for the team improvement and transformationsUses System • Jira Management Complain System – for creating & updating and analyzing tiket.• Confluence as our division library.• SQL/Database – for checking customer issues by analyzing the existing data using query• Postman - for checking customer issues. • Google Worksheets as our team library, scheduling and mentoring.

Jakarta, Indonesia

- Receive incoming calls from the hospital regarding confirmation of inpatient admission and input the data in our database.- Receive an incoming call from the hospital regarding confirmation of patient discharge and continue coordination with the Claim Analyst team.- Receive incoming calls from hospitals related to confirmation of the guarantor of inpatient actions and continue coordination with the claim analyst team.- Receive incoming calls from hospitals related to underwriting drugs, medical procedures, laboratories for outpatients.- Receiving incoming calls from customers related to vehicle, home and flight insurance.- Receiving customer inquiries regarding the company's products and services- Handling customer complain and claims via telephone and email.

Bootcamp Ui/Ux Designer, Ui/Ux Designer

Activities and Societies: In this course I learn about real practices in the world of digital product design which helped me to shift my.

Communication Science, Public Relations, 3.30

Activities and Societies: Organisasi kampus yang saya Ikuti Biro Kerohanian Kristen - Anggota Bidang Seni dan Kreatifitas, yang bertugas.

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