Johan Le Bail

Johan Le Bail Email and Phone Number

Entrepreneur and Customer Experience specialist @ Eufonie - Centre de Contact
Johan Le Bail's Location
Paris, Île-de-France, France, France
Johan Le Bail's Contact Details

Johan Le Bail work email

Johan Le Bail personal email

About Johan Le Bail

Créateur d'entreprise, passionné par la relation client et les services Internet.J’accompagne les entreprises face aux challenges quotidiens de la gestion de la relation client. J’apprécie de travailler avec tous types de clients, des startups aux groupes internationaux !Vous désirez :- améliorer la satisfaction de vos clients et déclencher l’effet Waouh !- assister vos clients à tout moment, 24 h/24 et 7 j/7, - répondre à toutes leurs demandes en un temps record,- étendre votre marché, aborder de nouveaux territoires et relever le défi du mutilinguisme,- explorer de nouveaux canaux et multiplier vos capacités de prospection,- assurer une assistance via chat sur votre site et sur les réseaux sociaux, - multiplier votre CA tout en gardant sous contrôle vos coûts de supports et de CRM,… contactez-moi ! Je serai heureux d’échanger avec vous et de vous apporter mon aide.

Johan Le Bail's Current Company Details
Eufonie - Centre de Contact

Eufonie - Centre De Contact

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Entrepreneur and Customer Experience specialist
Johan Le Bail Work Experience Details
  • Eufonie - Centre De Contact
    Ceo
    Eufonie - Centre De Contact Aug 2012 - Present
    Antananarivo, Mg
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  • Skiillz
    Founder
    Skiillz Jun 2019 - Present
    Antananarivo, Antananarivo, Mg
    Boost your Skiillz !
    View
  • Match Group
    Head Of Customer Care Worldwide
    Match Group Aug 2005 - Oct 2012
    Paris, Île-De-France, Fr
    Provide support, advice and satisfaction to 5 million customers. - 8 Call Centres ensuring support and moderation for 20 countries in 14 languages. - Multicultural management of 450 counselors of 25 different nationalities. - Initiation of social and managerial practices bringing about a favorable social climate. - 20 million customer interactions dealt with per year including 1 million telephone calls.
    View
  • Match Group
    Head Of Moderation & Safety
    Match Group Aug 2005 - Oct 2012
    Paris, Île-De-France, Fr
    Organize the moderation process of the Meetic & Match group's internet websites. Provide safety and security for the users of the dating websites.Prevent and fight against online scam and fraud.
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  • Cegetel
    Project Manager
    Cegetel Sep 2004 - Jun 2005
    Fr
    Managing projects linked to Internet services: research, development, validation, support.
    View
  • Cegetel
    Customer Care Manager
    Cegetel May 2003 - Sep 2004
    Fr
    - Prepare the launching of low and high delivery internet for the general public.- Create and manage Internet Customer Services.
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  • Crédit Agricole
    Consultant
    Crédit Agricole May 2002 - Mar 2003
    Restructuring of 5 regional call centres into one single virtual centre organised by disciplines.
  • Infonie
    Customer Care Manager
    Infonie Dec 1997 - Mar 2002
    Organise and supervise the services of an outsourced Web call centre available to prospects and to Infonie's 400,000 customers in France, Belgium and Switzerland.

Johan Le Bail Skills

Management Call Centers Customer Experience Call Center Outsourcing Crm Customer Service Gestion De Projet Centres D'appel Project Management Customer Retention Social Media Start Ups Team Leadership Social Networking E Commerce Community Management Leadership Online Moderation Outsourcing Management Offshore Outsourcing Multilingual Cognos Training Internet Services Mobile Internet Online Dating Offshoring Online Community Moderation Entrepreneurship User Experience Customer Relations End User Support Staff Training Photography Customer Care People Management Training Skills Moderation Fraud Prevention Zendesk Internet Gestion De Centres De Contact Web 2.0 Hiring Telephone Skills

Johan Le Bail Education Details

  • Lycée Essouriau
    Lycée Essouriau
    S
  • Massachusetts Institute Of Technology
    Massachusetts Institute Of Technology
    Artificial Intelligence

Frequently Asked Questions about Johan Le Bail

What company does Johan Le Bail work for?

Johan Le Bail works for Eufonie - Centre De Contact

What is Johan Le Bail's role at the current company?

Johan Le Bail's current role is Entrepreneur and Customer Experience specialist.

What is Johan Le Bail's email address?

Johan Le Bail's email address is jo****@****onie.fr

What schools did Johan Le Bail attend?

Johan Le Bail attended Lycée Essouriau, Massachusetts Institute Of Technology.

What are some of Johan Le Bail's interests?

Johan Le Bail has interest in Civil Rights And Social Action, Science And Technology, Arts And Culture.

What skills is Johan Le Bail known for?

Johan Le Bail has skills like Management, Call Centers, Customer Experience, Call Center, Outsourcing, Crm, Customer Service, Gestion De Projet, Centres D'appel, Project Management, Customer Retention, Social Media.

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