Johan Leunis Email & Phone Number

Brussels

• People Management tasks for a team of over 200 direct reporting associates and/or contractors who are working at various premises all over Europe• Coordinating the level of support and production of the operative teams• Training follow-up• Supporting and maintaining the associates in profitable client positions• Accountable for the various contracts• Providing people-related advice and consultation on issues and escalations• Sets yearly goals and follow-up• Performing reviews with the associates• Identifying potential staff issues and contract replacements

Brussels Area, Belgium

• Operational management of 10 Engineers and Senior Engineers• Detecting training needs, conducting performance reviews, coaching etc.• Project Management (a.o. Federal and Local Police)• Service Delivery Management of "Critical communications" customers• Performance Monitoring and optimization with > 40%.• Monitoring KPI's and take actions where necessary• Evaluate business processes and develop optimization proposals• Development and management of the stock of spare parts• Obtaining and maintaining the VCA** and ISO9001 certificate• Responsible for on-site repairs and the local repair center

Brussels Metropolitan Area

Zie SAIT

Zellik

• Operational management of 12 Engineers (External and internal)• Detecting training needs, conducting performance reviews, coaching etc.• Service Delivery Management of "Critical communications" customers• Performance Monitoring and optimization with > 40%.• Monitoring KPI's and take actions where necessary• Evaluate business processes and develop optimization proposals• Development and management of the stock of spare parts• Obtaining and maintaining the VCA** and ISO9001 certificate• Responsible for on-site repairs and the local repair center in Zellik

Brussels Area, Belgium

• Team of 52 FTEs in the Benelux (direct and indirect reporting) • Detecting training needs, conducting performance appraisals, coaching, etc. • Chairman Committee for Prevention and Protection at Work • Project Management "Public Transport ticketing" (a.o. De Lijn, NMBS, Arriva, Veolia, Syntus ...) • Reporting to customers (service level reporting) • Internal reporting • Evaluating business processes and offering proposals for optimization • Contract, OLA and SLA management • Start-up and further development of an ITIL Service desk • Development and optimization of a complete back office • Obtaining certification as a Compaq and later HP service partner • Final responsibility for the 'on site repairs' in the Benelux and the 'repair centers' in Zaventem, Hedel & Luxembourg • Quality manager • International contacts: Netherlands, Germany, Luxembourg, Sweden etc. • Handling customer complaints • Facility Manager • Budget: 6 million Euros

Brussels Area, Belgium

See Prodata Systems

Brussels Area, Belgium

Alfaskop 3270 & AS-400Printing

Brussels Area, Belgium

Alfaskop 3270 & AS-400Printing

Brussels Area, Belgium

Alfaskop 3270, AS400, Unisys

Bachelor'S Degree, Electrical And Electronics Engineering

Hoger Secundair Onderwijs, Electrical/Electronics Maintenance And Repair Technology

Lager Secundair Onderwijs, Electrician