Johan Martinez

Johan Martinez Email and Phone Number

IT Support Analyst @ Recruiter Back Office
Bogotá, Bogota, CO
Johan Martinez's Location
Bogota, D.C., Capital District, Colombia, Colombia
About Johan Martinez

Passionate about software development, working in large companies and startups with more than 3 years of experience, providing all the support and development in USA and LATAM, expertise in API-based solutions, always with my feet on the ground but with an eye to the future.

Johan Martinez's Current Company Details
Recruiter Back Office

Recruiter Back Office

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IT Support Analyst
Bogotá, Bogota, CO
Employees:
28
Johan Martinez Work Experience Details
  • Recruiter Back Office
    It Support Analyst
    Recruiter Back Office
    Bogotá, Bogota, Co
  • Reloadly
    Technical Support Engineer
    Reloadly Feb 2023 - Feb 2024
    Colombia
    - Efficiently manage ticket handling via Hubspot and Jira.- Dig deep in logs (AWS)- Resolve product or service issues by investigating the root cause of the problem and providing root cause analysis reports for critical downtimes - Troubleshoot system alerts, escalate critical issues, and follow up with various parties through service restoration.- Proactively monitor and take action before affecting live traffic Identify recurring errors and proactively collaborate with Product and Engineering team to improve our product and customer requests.
  • Microsoft
    Support Analyst - Mpn
    Microsoft Jan 2022 - Dec 2022
    Colombia
    - Determine and establish office procedures and routines.- Schedule and confirm appointments.- Type and proofread correspondence, forms, and other documents.
  • Facebook
    It Support Agent
    Facebook Jan 2021 - Dec 2021
    Colombia
    - Solve incident tickets with the WhatsApp platform.- Guide the customer to resolve incidents.- Improve response times.
  • Nexa Bpo
    It Support Analyst
    Nexa Bpo Jun 2018 - Dec 2018
    Bogotá, Distrito Capital, Colombia
    - User creation, password management, and local campaign support.- Management of functional and technical application documents.

Johan Martinez Education Details

Frequently Asked Questions about Johan Martinez

What company does Johan Martinez work for?

Johan Martinez works for Recruiter Back Office

What is Johan Martinez's role at the current company?

Johan Martinez's current role is IT Support Analyst.

What schools did Johan Martinez attend?

Johan Martinez attended Corporación Universitaria Iberoamericana, Servicio Nacional De Aprendizaje (Sena).

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