- Efficiently manage ticket handling via Hubspot and Jira.- Dig deep in logs (AWS)- Resolve product or service issues by investigating the root cause of the problem and providing root cause analysis reports for critical downtimes - Troubleshoot system alerts, escalate critical issues, and follow up with various parties through service restoration.- Proactively monitor and take action before affecting live traffic Identify recurring errors and proactively collaborate with Product and Engineering team to improve our product and customer requests.

- Determine and establish office procedures and routines.- Schedule and confirm appointments.- Type and proofread correspondence, forms, and other documents.

- Solve incident tickets with the WhatsApp platform.- Guide the customer to resolve incidents.- Improve response times.

- User creation, password management, and local campaign support.- Management of functional and technical application documents.