Johan Morel Email & Phone Number

Leading the team, consisting of business, IT & operations, that is end to end accountable to collect the money for all services provided through an effortless and engaging customer experience across all brands and segments.

Setting up and leading a team responsible to drive & steer operational excellence across thecompany including all customer interactions, IT, engineering, marketing & sales and customerjourney & digital departments.

Designing and leading a first pilot Tribe covering both business and IT (on- and off-shore) during Telenet's transformation into a full scaled agile organisation. In the scaled model, leading the Change Experience Tribe, a customer journey Tribe focusing on giving our customers a compelling experience during all product and customer changes.

Responsible for the Channel Readiness & Improvement team within the Residential division at Telenet. We are a team of 50 expert professionals supporting all our channels, both digital and customer facing by:- delivering the operational readiness for all changes to come - managing improvement projects in order to assist our channels in reaching their.

Responsible for the Learning & Communication organization within the Residential division at Telenet. We are a newly created department resulting from a merger of 3 separate organizational units. We count over 30 FTE.We are responsible for delivering Telenet specific learning solutions and harmonized, inspiring content and communication materials. We.

Mechelen

• Responsible for process improvement & development at Telenet. We are a team of 11 people. Our main goals are:
• driving operational excellence by implementing the right improvements and fostering a mindset of continuous improvement throughout the entire organization
• assisting the business in a flawless project implementation by assessing the impact & feasibility, gathering & documenting business requirements and preparing & guiding operational readiness

Mechelen

Responsible for the set up of continuous improvement at Telenet. We are a team of 5 people, striving for operational excellence in an ever changing environment. Our goal is to generate/identify improvements, drive their implementation and foster a mindset of continuous improvement throughout the entire organization.

Responsible for a team of 5 people. We assist the operational management of the Customer Service, Billing & Collections and TSD department by developing the required set of reports and providing in depth insight by means of detailed analyses.

Responsible for defining and maintaining a business intelligence environment, within the business to business department. The environment enables management to get in depth insight by means of recurring reports and detailed analyses.

Business Advisory services related to Internal Audit, Internal Controls, Revenue Assurance, Process engineering

Commercial Engineer

Education record

Certified Internal Auditor

Education record