Johann Martinez Email and Phone Number

Responsible for managing all the customers channels for our client (Marketing/Finance/Customer Service/RRSS) for Peugeot, Citroën and DS for Mexico, Chile and Argentina.Maintaining and strengthening client relation between Conduent and PSA Group.Meeting and exceeding client's expectations based on strong and constant communication with client contact.Effective coordination with internal teams to achieve client deliverables Identify growth opportunities and offer added value… Show more Responsible for managing all the customers channels for our client (Marketing/Finance/Customer Service/RRSS) for Peugeot, Citroën and DS for Mexico, Chile and Argentina.Maintaining and strengthening client relation between Conduent and PSA Group.Meeting and exceeding client's expectations based on strong and constant communication with client contact.Effective coordination with internal teams to achieve client deliverables Identify growth opportunities and offer added value solutions.Customer Service/Retention/Billing SystemClient strategical relationshipLeading a team of 2 account managers and direct report to COOBudget Management KPIs strategyEstimated operation Cost Profit and Loss Management Invoice management Show less

Objectives:Achieve the budget revenue and gross margin in the account.Meet and exceed our client’s expectationsStrong communication with client contacts Provide strategic solutions for both LOBs (CS/Sales)Identify growth opportunities.Customer Service/Retention/Billing SystemClient strategical relationshipLeading a team of 3 account managers and direct report to the Vertical VPBudget Management KPIs strategyEstimated operation Cost Profit and… Show more Objectives:Achieve the budget revenue and gross margin in the account.Meet and exceed our client’s expectationsStrong communication with client contacts Provide strategic solutions for both LOBs (CS/Sales)Identify growth opportunities.Customer Service/Retention/Billing SystemClient strategical relationshipLeading a team of 3 account managers and direct report to the Vertical VPBudget Management KPIs strategyEstimated operation Cost Profit and Loss Management Invoice management Show less

Responsible for the successful operation of Amdocs - Guthy Renker - Wells Fargo - Rebel (Uber) LATAM Customer Service/Retention/Billing SystemClient strategical relationshipLeading a team of 5 account managers and direct report to COOBudget Management KPIs strategyEstimated operation Cost Profit and Loss Management Invoice management

Coaching and leading the supervisor team, direct report to the Account ManagerBudget planningKPIs strategyEstimated operation Cost Profit and Loss planning

Coaching and leading headcountt of 12 agents .Report analysisScheduling review

-SupervisorConvergys AT&T Tamarac Florida Sep 2006-Mar 2009Sales DepartmentResponsible of sales Team for AT&T