Johanna was born and raised in Louisville, KY and moved to the Naples area in August, 2017. She has been vacationing here for years and when given the opportunity to live here full time could not pass on the deal. She holds an accounting degree from Sullivan University and has an extensive background in property management. Wanting to expand on her real estate knowledge, she decided to pursue a career in real estate sales. She has exemplary customer service skills and is working on creating a customer base that will remember her willingness to go the extra mile with a smile.

Oversee the daily operations functions of three properties in the Illinois area. Review and approve all vendor invoices. Review and approve all employee PTO requests and bonuses. Ensure that employees are trained correctly and are current on required online courses. Assist the property managers with resident complaints and issues. Report property numbers on weekly calls to ownership. Review accuracy of the daily reports sent in by the managers prior to sending to ownership. Traveling to the property and spending time with the staff at meetings, in a manager’s absence or during resident functions. Assist with marketing, rehab and any other items that may arise to ensure that the day to day operations run smoothly. Ensuring that all new employees receive training. Monthly property inspections. Setting up new properties in Yardi. Making corrections to payments posted incorrectly in Yardi. Reviewing leasing bonuses to ensure the accuracy of the information posted in Yardi to the lease. Point of contact for onsite employees with questions or suggestions. Review all invoices received for payment and ensure that proper approvals have been signed and that all backup documentation is present, revise incorrect invoices in the accounting software that reflect improper purchase information, ensure accounts payable data is keyed into the computer system using the specialized accounting software, maintain W-9 forms and Certificates of Insurance for all vendors, administer proper documentation for all vendors prior to paying any invoices, and process all incoming checks upon approval from the Assistant Controller. Also maintain and track all invoices and expenses for all specialized rehabilitation projects occurring on various properties and prepare monthly draw for submittal to property owners. Showing apartments to prospects. Meeting leasing goals set by the property manager.

Responsibilities include answering customer emails, posting customer payments, processing customer returns and refunds, creating and entering information in Excel spreadsheets, answering customer telephone calls, creating email templates for common customer questions.