Johanna Phillips

Johanna Phillips Email and Phone Number

Head of Strategy (Partnerships and Networks) @ Citizens Advice
London, England, United Kingdom
Johanna Phillips's Location
Greater London, England, United Kingdom, United Kingdom
Johanna Phillips's Contact Details

Johanna Phillips work email

Johanna Phillips personal email

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About Johanna Phillips

With over 15 years of experience in the international and domestic charity sector, I am a systems strategy expert and a senior leader at Citizens Advice, the UK's largest advice provider. I lead the strategy (partnerships and network) function and am responsible for transforming the shape, strategy and sustainability of the service, putting the network and client at the centre of everything we do.My core competencies include strategy development, change management, partnership engagement, design thinking, and public speaking. I have a proven record of leading and collaborating with diverse stakeholders across organisational boundaries to solve complex problems and catalyse impactful change. I have a Master of Science degree in Human Rights from the London School of Economics and Political Science and a First Class Bachelor of Science degree in Politics from Cardiff University.

Johanna Phillips's Current Company Details
Citizens Advice

Citizens Advice

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Head of Strategy (Partnerships and Networks)
London, England, United Kingdom
Employees:
5677
Johanna Phillips Work Experience Details
  • Citizens Advice
    Head Of Strategy (Partnerships And Networks)
    Citizens Advice
    London, England, United Kingdom
  • Citizens Advice
    Head Of Strategy (Partnerships & Networks)
    Citizens Advice Apr 2021 - Present
    I lead the strategy (partnerships and network) function and am responsible for transforming the shape, strategy and sustainability of the service: putting the network & client at the centre of everything we do. Key responsibilities include leading a team to set out the short, medium and long term strategic approach, working across the system in order to achieve our ambitions set out in our living strategy; co-design and collaboration by working with and through the network and key national teams to develop our thinking, approach and tools to support resilience and sustainability; culture change by proactively addressing cultural challenges in the team and network with a focus on rebalancing relationships based on the concept ‘greater than the sum of our parts’.
  • Citizens Advice
    Secondment: Senior Strategy And Transformation Advisor
    Citizens Advice Jun 2023 - Sep 2023
    Using design thinking, led the discovery and define phase of Chapter Two of the Citizens Advice living strategy: radar and response. Unlocking external and system wide insight and feedback loops to deliver a holistic, real time, ‘always on’ listening intervention which informs operational response, strategic direction and decision making. Senior leadership role reporting to the Executive Director of Strategy and Transformation and collaborating with colleagues across the business and network. Regular appearances at Executive Committee meetings and Board of Trustee strategy away days, as well as collaboration with the Aviva leadership team.
  • Helpage International
    Head Of Network And Partnerships
    Helpage International Apr 2018 - Apr 2021
    London, Greater London, United Kingdom
    I led the global network of 150 organisations across 85 countries. Responsible for extending the reach and influence of network partners to all those in a position to help bring about our vision for older people. I have grown the network by 33% over a three year period and overseen a 66% increase in income generated through membership fees. Key responsibilities included strategy development, change management and partnership engagement including SIDA and Irish Aid.
  • Helpage International
    Global Partnerships Manager
    Helpage International 2017 - Apr 2019
    London, United Kingdom
  • Red Cross Eu Office
    Advisor: European Partnership Network
    Red Cross Eu Office Sep 2015 - Mar 2016
    Led the Red Cross network of European National Societies with EU institutions in relation to humanitarian aid and civil protection including relationship management and representation of European Red Cross National Societies with DG ECHO.
  • Cabinet Office
    Advisor: Voluntary Sector Partnerships With Central Government
    Cabinet Office Jan 2015 - Jul 2015
    Whitehall
    Led the voluntary sector engagement in civil emergencies with central Government including liaison with Central Government departments and statutory responders to increase the reach and influence of the sector in domestic emergency response.
  • British Red Cross
    Deputy Head Of Crisis Response
    British Red Cross Jul 2013 - Jul 2015
    London, United Kingdom
    Positioned the British Red Cross as the leading voluntary sector provider of choice for emergency preparedness and response in the UK. Lead external partnership engagement with Government, corporates, and other voluntary sector providers to form coalitions, secure funding, innovate new services and monitor our quality and impact.
  • British Red Cross
    Emergency Planning Officer
    British Red Cross Jan 2009 - Jan 2013
    British Red Cross, 44 Moorfields, London, Ec2Y 9Al
    Responsible for the implementation of projects, advice and guidance to support operational colleagues plan for and deliver emergency planning and response activities. Focus on establishing an increase in the capacity and capability of British Red Cross emergency planning and response function.
  • Amnesty International
    Research And Campaigns Assistant
    Amnesty International Oct 2006 - Mar 2007
    London, United Kingdom
    I was the project coordinator for the ‘Make Some Noise’ music project and the North America Programme. I was responsible for its development and implementation, particularly report writing, developing and maintaining research databases, monitoring press coverage of human rights abuses and managing and responding to enquiries and the use of social media tools.

Johanna Phillips Skills

International Development Policy Humanitarian Assistance Ngos Humanitarian Project Management Emergency Planning Management Government Emergency Management Report Writing Community Development Research Microsoft Office Disaster Response Human Rights Logistics Contingency Planning Strategy Charities Fundraising Crisis Management Prince2 Change Management Public Sector Public Policy Civil Society Local Government Stakeholder Engagement Community Engagement Governance Non Governmental Organizations Presentations Communication

Johanna Phillips Education Details

Frequently Asked Questions about Johanna Phillips

What company does Johanna Phillips work for?

Johanna Phillips works for Citizens Advice

What is Johanna Phillips's role at the current company?

Johanna Phillips's current role is Head of Strategy (Partnerships and Networks).

What is Johanna Phillips's email address?

Johanna Phillips's email address is jo****@****.org.uk

What schools did Johanna Phillips attend?

Johanna Phillips attended London School Of Economics And Political Science, Cardiff University / Prifysgol Caerdydd.

What are some of Johanna Phillips's interests?

Johanna Phillips has interest in Civil Rights And Social Action, Politics, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights.

What skills is Johanna Phillips known for?

Johanna Phillips has skills like International Development, Policy, Humanitarian Assistance, Ngos, Humanitarian, Project Management, Emergency Planning, Management, Government, Emergency Management, Report Writing, Community Development.

Who are Johanna Phillips's colleagues?

Johanna Phillips's colleagues are Esther Fisher, Mary Hill, Andrea Crockett, Jan Clampett, Carole Avis, Robert Taylor, Kelli Kang.

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