Johanna Webber Email and Phone Number

Managing a 1400 - bed student residence working directly with front desk, housekeeping and room assignments to provide excellent service to residents.Supervising and overseeing the productivity and development of 20 - 36 Residence Advisors and up to 6 InternsRecruiting, selecting and training staff annuallyLiaising with a variety of departments and staff to organize and provide programs/eventsPlanning and implementing a sustainable one-day move-in and move-out for 1400 residentsResponding and giving direction in crisis and emergency situations in residence including suicides, death, assaults, criminal activity and natural disastersResponding to and acting as the primary judicial officer for behavioral concerns and contract violationsManaging room booking requests and assigning usage for common spaceManaging 16-bed student hostel by coordinating with front line and marketing staffEnsuring accurate and consistent communication with residents about upcoming events and service changes

* Responsible for the overall day-to-day operations of Residence * Designing programs to promote and encourage Community and student development * Recruiting, selecting, training and supervising Community Assistants * Working with individual students to resolve conflicts and address concerns * Empowering Community Assistants to build Community and address concerns through regular training * Overseeing regular and consistent communications with residents, Community Assistants, team members as well as the University Community * Responding to emergency crisis calls requiring sound judgment and decision making