Delivering experiences with efficiency and ingenuity in phone services and sales by operating a mobile retail store for AT&T customers at home and virtually throughout the Charlotte, NC region. Expressing highly sophisticated selling skills and strategies in creating new orders and opportunities, increasing signups with new and current customers. Efficient in programs such as SaaS AT&T Opus, Slack, and Zendesk as a means for successful communication and online support Displaying a high level of technical competence in the use of IOS, Android, Cloud systems, and Asurion while providing training and education for customers, offering personalized solutions in every experience.Achievements:• Increased monthly revenue by building excellent rapport and communication with customers, delivering the best promotions available with all plans, and billing and account management on a one-on-one basis• Going above and beyond to advocate for customers and resolve any issues during and after the visits, resulting in a 90% NPS score through virtual means such as email and messages• Successfully achieving high sales through a RPV average of $120 per month, consistently meeting sales quotas by delivering an exceptional virtual field retail experience for partnership with AT&T.

-Demonstrated strong interpersonal competence in creating positive customer experiences utilizing refined customer service skills. Sales savvy professional with multitasking ability, aside from contributing to sales, successfully performed product demonstrations, and consultations while offering personalized solutions for the customer. Responsible for visual merchandising to attract customers' attention by using color, lighting, displays, and technology. Passionate about customer service, able to multi-task, with excellent prioritization skills and in-depth knowledge about merchandise, able to answer any customer questions. Maintained staff job results by coaching, counseling, and disciplining employees as well as planning, monitoring, and appraising job results.Achievements: • Set up and created cohesive visual merchandising to forward campaigns, generate more sales, and enhance customers’ experience• Responsible for staff training in product knowledge and customer service abilities, Lush standards, and values, bringing on five new employees who were able to hit the ground running due to training• Successfully identified current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements

Providing on schedule and professional catering to multiple companies from various events such as wedding, private parties, fundraisers and so forth.• Successfully setting up and breaking down all food preparation in accordance with each companies visual standards and organization, taking direction in a competent and clear manner.• Ability to take initiative to see what needs to be done for each gathering whether its in a community center or private house, to stay professional, clean, serve and be present with clients which allowed the company to maintain its great reputation and was repetitively requested back for multiple jobs.

Effectively supervised day-to-day operations of a busy East Village location. Assisted the store owner and chief buyer in selecting vendors and sourcing products for the shops by attending the gift shows as well as through networking with current vendors and prospective vendors. Conducted training and mentoring for new staff on general job duties including creating purchase orders, processing transfers, utilizing customer services skills through the company’s selling style. Managed and oversaw various aspects of Olivebox, the sister subscription company. Engaged in the vendor selection process, box, and themes selection, as well as in communication with customers and vendors. Handled all billing and accounts for customers through emails due to the effective online presence.Achievements:•Created opportunities to expand Pink Olive by collaborating with local businesses in the East Village area, creating a 60% increase in new customers from around the neighborhood •Achieved a 40% increase in new customers by promoting hotel initiatives in East Village, and engaging with area cafes, hair salons, and vintage clothing stores in Williamsburg•Increased brand loyalty by engaging personally with every customer, providing exceptional customer service by giving recommendations through the extensive familiarity of all store brands•Drove consistently high sales through great customer services, which enabled the East Village store to continually meet and exceed sales goals•Established successful collaborations between bloggers, online businesses, and local businesses which proved to be mutually beneficial for promotions•Hosted monthly events successfully from promotions to execution of events in store. Was key in opening two new locations West Village and Cold Springs launching Pink Olive into a 5-store company. •Handled organization and all meet and greet with designers and authors.

Provided a wide range of highly confidential, complex, and responsible executive-level administrative support to the director. Responsible for managing the daily administrative functions as well as coordinating multiple meetings and functions between internal and external stakeholders and the business development team. Drove communication with all organizations, which enabled an increase in productivity of the team. Provided superb assistance to newly hired Director.Achievements:• Developed and implemented efficient office procedures as well as effective filing systems for official documents, contracts, reports, and records, including records of a confidential nature• Cleaned up a backlog of records using the company's new record-keeping system, which enabled the team to access up-to-date information fast and efficiently• Engaged in all levels of management and executives with grace and respect, achieving a great professional rapport from various levels of the government in daily assistant tasks

Assisted in supporting the Victoria Park location, providing customer support for customers throughout Perth City who required housing information, from applying to the program, application and approval of Bond loans which included interviews for customers Delivered excellent service to customers with patience and understanding in all aspects of the social housing procedure in some cases included sensitive information. Ability in maintaining composure and providing conflict resolutions in the face of hard personal issues presented and providing the right support and information, while nearly resolving all problems presented. • Professionally conducting priority interviews for clients with a specific need for a house while providing awareness and advice to applicants which contributed a well thought out and fair recommendation to seniors on each case. This aided in improving the relationship between waitlisted people and the Department.• Increased communication with all manner of personalities and overcame language barriers to explain details of applications and help to local communities, Aboriginal communities, and refugees resulting in understanding between customers and Department housing workers for each case. • Impressed managers with quick learning abilities with multiple application programs and record keeping software, improving the efficiently of the front office and delegating workloads of fellow coworkers for a more streamlined application process.

Expressed ability to deliver great customer experience by guiding them, advising, selling, and setting up their new products. Maintained visual merchandising as well as regularly assisted team members with daily operations. Remained on top of updates about products and initiatives, ready to apply learning and knowledge during interactions with customers. Demonstrated strong interest in technology, and agility to learn about new products and features. Achievements:•Developed the iPhone training program called iPhone Champions and played a key role in training staff in all three carrier platforms, efficiently building an innovative system within the store for confidential contracts and training, increasing the staff sign up to new iPhones by 50%•Effectively delivered educational workshops to staff and customers, maintaining a high level of understanding and rapport in a meeting environment and one-on-one assistance with customers, which resulted in customers’ satisfaction•Successfully employed various communications skills with customers overcoming language barriers and engaging in troubleshooting various problems across different software and programs, which allowed a decrease of genius bar appointments and wait time across the Apple store