Johanna Bailey Email & Phone Number

Austin, Tx, Us

Georgetown, Texas, United States

- Directed and integrated activities of multiple major project operations, ensuring cohesion and effectiveness in supporting organizational goals.- Developed policies, strategies, and operating objectives consistent with organizational priorities for efficient project implementation.- Oversaw the development, implementation, and maintenance of project objectives and plans, including tracking and evaluation programs.- Administered complex budgets and strategic plans related to project development at a church-wide level.- Communicated project status to stakeholders and teams, prepared reports, presentations, and communication materials for meetings and events.- Assisted with project-related meetings and events, including coordination of logistics and event support.- Maintained current knowledge of organizational strategic directions and plans.- Provided focused support for Executive Team, including calendaring, scheduling, and documentation of activities.- Facilitated relationships and responses with external entities in alignment with the Executive office.

Austin, Texas, United States

Key Achievements:Client-Focused Experience: - Spearheaded efforts to ensure a welcoming atmosphere and high-quality experience for clients and staff.Efficient Office Operations: - Successfully managed diverse administrative tasks, from greeting clients to coordinating third-party payer funding communications, ensuring smooth daily operations.Responsibilities:Front Office Management: - Greeted clients, answered phones, and facilitated appointment check-ins and scheduling. - Assisted counselors in scheduling meetings/appointments with staff members and clients. - Managed third-party payer funding communication and coordination.Office Upkeep and COVID-19 Compliance: - Oversaw general office appearance, including implementing and adhering to COVID-19 policies and procedures. - Managed office supply inventory and purchasing, checked mail, and ensured overall office upkeep.Staffing Coordination: - Ensured adequate front office staffing during business hours, guaranteeing a seamless client experience.IT and Security Coordination: - Coordinated with IT Techs for computer and phone account setups for new employees. - Ensured adherence to CRC policies on Personal Health Information and Sensitive Personal Information privacy and security.Record Management: - Received subpoenas and records requests, notifying appropriate personnel, and distributing them accordingly. - Assisted with maintaining electronic client files and facilitating client file archival processes.Vendor Coordination and Event Support: - Interfaced with vendors as needed and coordinated with the landlord and IT staff to ensure uninterrupted office operations. - Supported various events by assigning administrative staff to event-related tasks.

Dallas, Texas, United States

Key AchievementsBudget Management:- Successfully managed a $3 million annual budget, optimizing cost efficiencies and ensuring fiscal responsibility.Strategic Procurement:- Spearheaded procurement initiatives to streamline processes.Contract Negotiation:- Expertly negotiated and renewed contracts, achieving favorable terms that contributed to departmental cost savings.Responsibilities:Procurement Oversight:- Led end-to-end procurement processes for the Information Technology and Online Education department, ensuring timely and cost-effective acquisition of goods and services.Records Management:- Implemented a robust records management system, enhancing document organization and retrieval efficiency.Contract Renewals:- Proactively managed contract renewals, minimizing disruptions and ensuring continued service excellence.Relationship Management:- Cultivated and nurtured relationships with external providers, fostering a collaborative environment and optimizing service delivery.Compliance:- Ensured compliance with organizational policies and industry regulations in all procurement activities.

Dallas, Texas, United States

Key Achievements:Talent Acquisition: - Successfully hired and onboarded an average of 20 student workers per semester, ensuring a smooth transition and alignment with departmental goals.Efficiency Improvement: - Enhanced IT ticket resolution by an impressive 90%, implementing streamlined processes for faster issue resolution.Financial Reporting: - Prepared monthly and annual employee progress reports, contributing to the fair and accurate distribution of bonuses and rewards.Responsibilities:Talent Management: - Managed end-to-end hiring and onboarding processes for student workers, ensuring compliance and a positive experience.Payroll Coordination: - Processed terminations and coordinated payroll activities with precision and accuracy.-Learning and Development Support: - Provided daily operational support to the learning and development team, facilitating the seamless execution of programs and initiatives.Continuous Improvement: - Actively participated in continuous improvement work processes and services, identifying areas for enhancement and implementing effective solutions.IT Support: - Spearheaded hardware and software installation, maintenance, and upgrades, contributing to the overall efficiency of IT services.-Event Management: - Supervised special event setups and projects, ensuring successful execution and a positive participant experience.Skills:Recruitment and Onboarding: - Proven ability to recruit and onboard a significant number of student workers per semester, ensuring a qualified and engaged workforce.IT Support: - Comprehensive skills in hardware and software installation, maintenance, and upgrades, contributing to improved overall IT services.Process Improvement: - Actively participated in continuous improvement initiatives, optimizing work processes and services for increased efficiency.

Dallas/Fort Worth Area

Provide exceptional customer service and technical support to support the company’s vision and missionPersonal assistant to the director of customer serviceAdministrative duties, including scheduling meetings and interviews, creating purchase orders and weekly reportsTraining and coaching recruitsLearn to inspire team members, build effective teams, and recognize great performance in others

Sydney, Australia

Provided assistance about products and promotions in person and via phoneDeveloped relationships with customers to expand customer base and enhance loyalty and retentionHandled cash, credit, and debit card payment processing to complete purchasing experienceDesigned store displays for special events and seasonal merchandise setupsMaintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue

Sydney, Australia

Identified requirements and expectations for each eventLiaise with vendors, exhibitors, and stakeholders during the event planning process to ensure everything is in orderAssisted in all event set-up, tear-down, and follow-up processesTeam leader for conferences with over 25.000 attendees

Sydney, Australia

Event Waitress for special events, including dinner parties, weddings, cocktail parties, holiday parties, and promotional events for parties of 20 to 500.

Master Of Arts - Ma, Applied Psychology: Industrial Organizational Psychology

Bachelor Of Applied Science - Basc, Psychology

Advanced Diploma, Leadership And Christian Ministries

Bachelor Of Applied Science - Basc, Psychology