Senior Manager, Product Manager
CurrentLaunched sales experience of a new line of business, Comcast Business Mobile, focused on agent/customer sales experiences targeting 4M small businesses• Led requirements and development of new features aimed to further expand customer base; includes developing new offer/ risk models and coordination with development, finance, fraud, credit, legal, and sales• Managed creation of a fraud handling platform that enabled more efficient case handling and reporting leveraging design thinking techniques such as interviews and prototype testing