Johann Diaz

Johann Diaz Email and Phone Number

Founder and Chief Strategist @ Service Revolution Academy
Farnborough, GB
Johann Diaz's Location
Farnborough, England, United Kingdom, United Kingdom
Johann Diaz's Contact Details
About Johann Diaz

**𝘋𝘪𝘨𝘪𝘵𝘢𝘭 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘓𝘦𝘢𝘥𝘦𝘳 | 𝘌𝘹𝘦𝘤𝘶𝘵𝘪𝘷𝘦 𝘈𝘥𝘷𝘪𝘴𝘰𝘳 | 𝘔𝘦𝘯𝘵𝘰𝘳 | 𝘗𝘶𝘣𝘭𝘪𝘤 𝘚𝘱𝘦𝘢𝘬𝘦𝘳** 𝗘𝗻𝗮𝗯𝗹𝗶𝗻𝗴 𝗦𝗲𝗻𝗶𝗼𝗿 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 𝘁𝗼 𝗔𝗰𝗵𝗶𝗲𝘃𝗲 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 𝗕𝘆 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 An MBA-qualified business technology leader & former Chief Operating Officer (COO) with over 35 years experience in transforming customer service and operational strategies through innovative technology. My career has been dedicated to driving technology-enabled transformations across diverse industries, helping organisations achieve new levels of operational agility and service excellence.𝗠𝘆 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: 𝗧𝗼 𝗲𝗺𝗽𝗼𝘄𝗲𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝘁𝗼 𝗹𝗲𝘃𝗲𝗿𝗮𝗴𝗲 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗮𝗻𝗱 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗮𝘀 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁𝗶𝗮𝘁𝗼𝗿𝘀, 𝗴𝗿𝗼𝘄𝘁𝗵 𝗱𝗿𝗶𝘃𝗲𝗿𝘀, 𝗮𝗻𝗱 𝗲𝗻𝗴𝗶𝗻𝗲𝘀 𝗳𝗼𝗿 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗲𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘀𝘂𝗰𝗰𝗲𝘀𝘀. 𝗥𝗲𝗰𝗲𝗻𝘁𝗹𝘆 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱: I am excited to introduce the 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗔𝗰𝗮𝗱𝗲𝗺𝘆, a new initiative dedicated to revolutionizing how businesses approach customer service and operational excellence. Through a series of specialized courses, the Academy will equip professionals and senior business leaders with skills and knowledge needed to lead in today’s rapidly evolving service landscape. Our focus will be on cutting-edge concepts such as AI-Assisted Service Transformation, Everything-as-a-Service (XaaS), and Customer Service Experience (CXP), with a strong emphasis on practical application and real impact.Visit 𝗦𝗲𝗿𝘃𝗶𝗰𝗲-𝗥𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻.𝗰𝗼𝗺 to learn more about the Academy & upcoming courses.My Expertise:**𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻** Crafting and implementing next-gen service models that boost customer satisfaction and business agility.**𝗘𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴-𝗮𝘀-𝗮-𝗦𝗲𝗿𝘃𝗶𝗰𝗲 (𝗫𝗮𝗮𝗦)** Enabling businesses to transition to scalable and efficient service models.**𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 (𝗖𝗫)** Enhancing customer journeys to foster loyalty and drive growth.**𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆** Providing actionable insights and strategies to C-suite executives.𝗟𝗲𝘁’𝘀 𝗖𝗼𝗻𝗻𝗲𝗰𝘁: If you’re passionate about revolutionizing service delivery, exploring the latest in service innovation, or simply curious about how the Service Revolution Academy can benefit you & your organization I’d love to connect. Together, we can drive the next wave of service excellence.

Johann Diaz's Current Company Details
Service Revolution Academy

Service Revolution Academy

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Founder and Chief Strategist
Farnborough, GB
Website:
Service-Revolution.com
Employees:
1
Johann Diaz Work Experience Details
  • Service Revolution Academy
    Founder And Chief Strategist
    Service Revolution Academy
    Farnborough, Gb
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  • Service Revolution Academy
    Founder & Chief Strategist
    Service Revolution Academy Sep 2024 - Present
    At the Service Revolution Academy, I lead our mission to empower senior business leaders of all organisations to implement and sustain exceptional AI-assisted service delivery, customer delight & business growth. Our flagship Service Revolution Masterclass Program is not just about education—it's about action & implementation. We focus on driving real, measurable results through comprehensive teaching, coaching, research and advisory services that support leaders at every step of their organisation's service transformation journey.Key responsibilities include:- Designing and delivering tailored group and individual coaching programs focused on implementing AI-assisted service strategies.- Facilitating peer advisory groups and mastermind sessions that provide collaborative problem-solving and shared learning experiences.- Ensuring that our clients can sustain service excellence through continuous improvement frameworks and ongoing mentorship.- Building a community of like-minded leaders committed to elevating their organisations through exceptional service delivery.Our approach ensures that knowledge is translated into impactful action, leading to long-term business success and customer satisfaction.
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  • End To End Service
    Ceo & Founder, Cxo Advisory, Training & Coaching Around Digital Service Transformation
    End To End Service Jul 2017 - Present
    Farnborough, Hampshire, Gb
    Advisory, coaching, training, project direction and customer success-based services in technology-enabled Service Excellence, helping senior business leaders design, develop and deliver new Digital Business Models, Everything-as-a-Service Strategy & Transformation Plans to achieve real business outcomes - Service Improvement, Revenue Growth, Cost & Risk Reduction - simultaneously!Achievements include:• Architected next-generation IT Services target operating model (TOM) for global engineering company• Devised Industrialisation strategy for Energy-as-a-Service application of multinational Energy Distribution service provider• Designed DevSecOps IT Service Platform operating model for global Oil & Gas provider• Architected technology-enabled Service Transformation roadmap for multinational Energy distribution service provider designed to increase operational efficiency, growth & innovation• Reviewed & advised on existing ServiceNow-based value propositions in IT Service Management, HR Service Management, Governance Risk & Compliance for global (top 6) consultancy• Delivered speaking engagements at IT Service Management & Service Automation events• Launched thought leadership podcast site - Service Revolution (www.ServiceRevolution.io) - designed to foster conversation and good practices as well as transition to world of 'everything-as-a-service' (XaaS)Consulting Services include:• XaaS Service Strategy & Target Operating Model development• Servitization Strategy & Plan• Service Transformation - Strategy, Technology, People, Process, Data, Org - (ServiceNow, Service Cloud, ServiceMax, BMC Remedy, Cherwell, CA, IFS) - increasing ROI in technology platforms• Enterprise Service Management - joining up the organisation to deliver great Service• Service Integration & Management (SIAM / MSI)• ServiceNow Consulting - helping ServiceNow customers increase value delivered & ROI• Service Management Tools/Platform StrategyBecause... It's All About Service!
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  • Hm Revenue & Customs
    Success Enablement Lead, Servicenow
    Hm Revenue & Customs Apr 2022 - Oct 2023
    London, Gb
    Leading the initiative to exploit the use of Servicenow platform across HMRC: - established strategic roadmap in line with HMRC strategic objectives and drivers - supported development of longer-term Enterprise Service Management strategy & data model (using CSDM) - coordinated target operating model (TOM) for Servicenow Centre of Excellence - kicked off internal Servicenow evangelisation program across internal CIO team - developed & proposed broader Service Transformation Program to achieve business outcomes - established project team & initiative to launch Citizen Development program to leverage low-code, no-code platform across HMRC - successfully launched in July 2023 - successfully facilitated relationship between Servicenow Impact and Account team and internal HMRC stakeholders
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  • Deloitte
    Deputy Director - Service Readiness Lead
    Deloitte Apr 2022 - Aug 2023
    Worldwide, Oo
    Supporting two senior IT directors in large UK government agency as they transition their teams and activities to new ways of working. Part of larger Service Transformation programme.Focused on delivering resilience & innovation through their Servicenow platform and across IT Service Management & Operations environments.Supporting cross-government (CDDO) initiative around minimising IT Technical Debt.
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  • Serviceware Se
    Director, Business Value Consulting / Customer Success
    Serviceware Se Mar 2020 - May 2021
    Idstein, Hesse, De
    Sharing significant business value experience with customers and prospective customers needing to increase the value of their internal IT & global business services.With particular emphasis currently on helping organisations establish an informed & insightful cost reduction program using great business technology platforms such as Serviceware Financial to identify, expose in real-time & continually track, the total cost of ownership (TCO) by Service Line - not just resource. So enabling faster and more informed decision making, often eliminating the need to cut workforce jobs (especially important in times of crisis).Worked with two large customer organisations in Customer Success Management role:- assuring value gets engineered in and delivered throughout implementation project and into business as usual (operate phase) for global Dairy Farming cooperative- identifying strategic steps to be taken in next phases to integrate Service & Finance disciplines and business models to help achieve €1m costs savings in terms of TCO- rebuilt positive customer relationship within large global client in Aviation industry, following falling usefulness of software platform
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  • Alliancesphere
    Consultant Facilitator
    Alliancesphere Jun 2019 - Feb 2020
    Atlanta, Ga, Us
    Working with ServiceNow and their large global consulting & SI partners, in an alliance program designed to harness the power of collaboration for their mutual customer's benefit and success.
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  • Bp
    Service Architect, Devsecops Pipelines
    Bp Oct 2019 - Dec 2019
    London, England, Gb
    Developed To-Be Target Operating Model (TOM) for introducing Secure DevOps (DevSecOps) Pipeline service within wider organisation, designed to enable faster, more agile application development, whilst recording all necessary data and providing one-stop user experience on ServiceNow platform.
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  • Coeus Consulting Limited
    Associate Consultant
    Coeus Consulting Limited Oct 2018 - Jan 2019
    London, Greater London, Gb
    Service management advisory for multinational Energy service provider transitioning Devops application into an industrialised, commercial, web based platform, utilising multiple SaaS providers to deliver end-to-end consumer service. Looking at all aspects of Service & Support (BAU) operating model to support brand new digital service, including end-to-end SLAs and OLAs.
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  • Servicenow
    Principal Customer Strategist (Cxo Advisory)
    Servicenow Jan 2016 - Jun 2017
    Santa Clara, Ca, Us
    Executive Advisor to CXOs to help imagine and drive massive change through service innovation & transformation, focused on critical business outcomes and enabled by a great end-to-end service automation platform, making 'Everything-As-A-Service' a closer reality. Working alongside clients such as Centrica, Virgin Trains, National Grid, Virgin Atlantic Airways, Experian, Barclays Bank, Maersk and with partners such as Accenture and Fujitsu. Achievements included:- architected technology-enabled Service Transformation program designed to significantly reduce customer churn and customer detriment, whilst saving >£20m p.a. for multinational corporation- advised CIOs and CIO teams on various service transformation initiatives targeting multi-million £$€ savings to customers in Airlines, Consumer Products, Shipping, Transport and Financial Services industries- published 2 SIAM / MSI (Service Integration and Management) ebooks sharing best practice for large enterprises considering the adoption of this frameworkRemember: "It's all about Service"!ServiceNow Inspire is a CxO partnership program providing a portfolio of offerings to the most transformative enterprises as they assess their needs, build their plans and ultimately achieve their objectives of delivering amazingly great service at an economic cost.
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  • Capgemini
    Transformation Director, Global Service Integration Practice
    Capgemini Jul 2015 - Jan 2016
    Paris, France, Fr
    Leading several aspects of the operating model transformation within Infrastructure Services from 11 regional projects and consulting practices into one global professional services practice in Service Integration (SIAM). Achievements included: - advice on new operating model for Projects & Programme community within global Service Integration Practice - requirements, testing and launch of new global resourcing tool for whole practice
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  • Capgemini
    Director, Service Management & Service Integration (Siam) Consulting, Infrastructure Transformation
    Capgemini Jan 2013 - Jul 2015
    Paris, France, Fr
    Practice Director responsible for developing a projects & consulting practice in client advisory and transformation projects focused on Service Strategy, Target Operating Models (TOM), IT Service Management (ITSM), Service Integration (SIAM) and ITIL-based technology Governance. Achievements included:• Programme Director for large Service Management Transformation at multi-national Mobile Telecoms operator• Architected new service target operating models (TOM) for large client organisations• Provided ITSM project governance and lead delivery of several client advisory and implementation projects in Financial Services, Insurance, Telecoms, Public Sector• Established technology partnerships around ServiceNow ITSM platform capability• Built new Service Management & Service Integration (SIAM) value propositions and market offerings• Established Go-To-Market offering around Service Management to Service Integration transformation (SM2SI)• Prosecuted qualified sales pipeline worth in excess of £10m winning approx. £6m• Created proposals and/or lead successful responses to RFP bids in area of Telecoms Service Management• Led, managed and coached expert team of service integration and service management consultants developing internal reputation for being centre of excellence for all things Service
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  • End To End Service
    Founder & Managing Consultant
    End To End Service Oct 2008 - Jan 2013
    Farnborough, Hampshire, Gb
    Service Management & Service Integration Consultant, Service Architect, Practitioner & ITSM Transformation Director, Project Manager, Project DirectorBuilding on over 25 years experience implementing end-to-end service management and operations management strategies and tools across IT, Telecoms, Retail, Energy and other industries, offering strategic business transformation advice, project & service delivery management and service operations consultancy, program management, project direction to customers and their strategic partners.ITIL, eTOM, Prince2 and MBA qualified.Sharing best practice in ITSM TransformationResearching Industry LeadersTracking Industry TrendsParticipating in Industry DiscussionsAttending Networking EventsService Management & Integration Consultant, Architect, Practitioner & ITSM Transformation DirectorSee various assignments below.
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  • Colt Technology Services
    Service Management Consultant - Billing
    Colt Technology Services Oct 2012 - Dec 2012
    London, Gb
    Customer requirement gathering and analysis for Billing of Managed IT and Managed Network Services.Analysis of current Order to Cash process including recommendations on how to streamline end-to-end process.Development of plan to achieve comprehensive tool solution to support Bill production.
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  • Serco
    It Service Management Transformation Consultant
    Serco Oct 2011 - Mar 2012
    Hook, Hampshire, Gb
    Advising client on IT Service Management (ITSM) technology and business change strategy to support global IT Infrastructure Transformation Programme. Developing ITSM Programme to accomplish quick wins whilst taking first step towards achieving a more service-centric IT & Business model as part of the building of a new SIAM operating model. Achievements included:- Designed global ITSM SaaS solution incorporating Service Portfolio & Service Catalogue Management, Service Request Management, Service Orchestration and full IT Service Management suite- Built new IT Services Framework transforming IT model from technical delivery to service delivery- Built new BMC Remedy-On-Demand (ROD) Proof of Concept (POC)
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  • Diageo
    Itsm Service Improvement Consultant
    Diageo May 2011 - Sep 2011
    London, Gb
    Brought in to help drive continuous operational improvement changes within IS Global Services Division. Specific improvement activities around:* Enabling production of more automated & timely reporting from BMC Remedy Reporting/Analytics and/or Dashboards* Better configuration of the Remedy ITSM system with more structured & relevant foundation data* Increasing use of tool automation within ITSM process where possible * Introduce strong data governance to establish greater level of control and support improved on-going Management Information changes* Faster execution of Remedy data, admin and reporting changes* Knowledge transfer to and training of several internal staff to empower continual building of in-house expertise around the ITSM tool
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  • Bp
    Itsm Project Manager (Business Change)
    Bp Feb 2010 - Mar 2011
    London, England, Gb
    Managing the business change aspect of a global IT Service Management (ITSM) implementation for BP's Integrated Supply & Trading (IST) business.Responsible for all non-technical aspects of ITSM implementation, including process & business analysis, requirements tracking, data analysis & cleansing, early life functional and user acceptance testing, scenario-based training & documentation, user communications, stakeholder management and service transition.Also, closely involved in supporting the establishment of on-going, user-community governance practices.Result was a smooth go live and BAU handover.
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  • Diageo
    Service Management Consultant
    Diageo May 2009 - Dec 2009
    London, Gb
    Working alongside IT Transformation Director to advise on Service Management roadmap, assist in ITSM programme governance and seed ITSM project team with several key project members using associate consultants.
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  • Ramesys
    Service Improvement Consultant - Managed It Services
    Ramesys Jan 2009 - Mar 2009
    Recommendation for Johann Diaz from Mark Chambers, CEO, Ramesys (non-Linked In customer), April 2009"Johann was employed by me on a short-term consultancy basis to help identify what problems lay at the root of our Managed Services business.We were very pleased with how he undertook the fact-finding exercise, quickly assimilating the information and turning it around into a clear, actionable transformation strategy to significantly improve our business operations.Johann is a strategic thinker who has the ability to draw on several years of great experience. He worked very well with the rest of our senior and middle management teams in this exercise and through his insights, support and challenge he has helpled us devise a more forward-looking Managed Services strategy.I have no hesitation in recommending Johann."-------------------------------------------------------------------------------------------------
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  • Turingsmi Ltd (A Bmc Partner)
    Service Management Practice Director, Telecoms
    Turingsmi Ltd (A Bmc Partner) Dec 2007 - Oct 2008
    Houston, Texas, Us
    Compiled and executed first phase of business strategy designed to re-position TuringSMI as niche expert solutions consultancy within Telecoms ITSM / OSS arena. Team achievements included:• Built sales pipeline worth approx £5m• Delivered £500K sales revenue• Redeveloped eTOM and SID based Trouble Ticketing product along SOA guidelines• Redesigned Trouble Ticketing product designed to facilitate integration of IT and Network Operations • Launched SID Data Model for BMC Atrium CMDB• Launched technology-neutral business consulting services around eTOM and ITIL processes, data architecture and real-world solution delivery methods• Developed thought-leadership content around IT and OSS / BSS Service Management framework • Combined joint account plan for major mobile telecoms provider with large BSM software vendor• Secured speaking slot at highly recognised trade body conference event within 9 months
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  • Turingsmi Ltd (A Bmc Partner)
    Bss Oss Telecoms Service Management Consultant
    Turingsmi Ltd (A Bmc Partner) Sep 2007 - Dec 2007
    Houston, Texas, Us
    Advising client in market positioning and organisational structure for penetrating Telecoms OSS and Service Management Solutions sector.
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  • Turingsmi Ltd (A Bmc Partner)
    Senior It Project Manager
    Turingsmi Ltd (A Bmc Partner) Oct 2004 - Aug 2007
    Houston, Texas, Us
    ITSM Project Manager for implementations of BMC Remedy-based IT Service Management (ITSM) solutions. Client projects included: - Diageo - EON - Unilever - Vodafone UK.
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  • End To End Service
    Project | Programme | Operations Manager | Coo
    End To End Service May 2000 - Sep 2007
    Farnborough, Hampshire, Gb
    Consultancy | Contract and Interim Management services in Project Management, Operations Management, COO, Service Delivery Management.Specialised in Service Management within Technology Service Businesses, Operational Support Systems (OSS) in Telecoms and ITSM within several market sectors. Prince2 Practitioner, ITIL Foundation, MBA.Also established several dot-com initiatives including an online Jobs Board for MBAs (www.MBAmatch.com) and Leadership Development in Self Awareness/Emotional Intelligence (www.ExecutiveAwareness.com) using the Enneagram.
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  • Transport For London (London Buses)
    Operations Manager, Technical Services Group
    Transport For London (London Buses) Jun 2003 - Mar 2004
    London , Gb
    Initially employed as Interim Operations Manager in Automatic Vehicle Location (AVL) Vehicle Tracking Group.- Increased operational productivity by 32% in 6 monthsManaged project to gather requirements, issue and manage RFP process to decision and then start the implementation of new ITIL based (BMC Remedy) IT Service Management (ITSM) System across the organisation.
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  • Web Match Services International Ltd
    Ceo & Founder
    Web Match Services International Ltd Nov 1999 - Jun 2003
    At the time of the 'Dot Com' bubble I developed a few digital start-ups which were a little ahead of their time.www.MBAmatch.com - was an online jobs board matching MBAs with employers and 3rd party recruiters, with full database matching capability.www.ExecutiveAwareness.com - was a self awareness development site and program for executives using the Enneagram.www.MBAsalaries.com - conducted annual MBA salary surveys globally.
  • Securicor Datatrak Ltd
    Chief Operating Officer (Coo) / Global Operations Director (Following Customer Service Director)
    Securicor Datatrak Ltd Apr 1992 - Mar 1998
    Responsible for developing Operations & Service Strategy, managing Service Transition and Service Operations (implementation and on-going support) of UK and international vehicle tracking (pre-GPS), mobile data, telemetry and Low-Frequency Navigation networks, UHF data communications, GPS and GSM systems and services.Datatrak was the first commercially available vehicle track and trace technology developed prior to the availability of the GPS system and the widespread usage of GSM networks. Functional responsibilities included global product and service delivery, network installation & commissioning, technical training and documentation, supply chain management, inventory management, quality assurance, product and service quality, product marketing, customer service, field service and service desk management. Key achievements included:• Jointly established and implemented 5-year business strategy for mobile communications operator achieving turnover growth in excess of 300%.• Established efficient product supply chain processes to five international territories facilitating 100% sales growth• Reduced internal process costs by 20% through successful implementation of critical new IT systems• Successfully introduced eight new product developments into the field yielding increased sales of £100K• Reduced inventory costs by 45% through introduction of more effective supply chain management processes
  • Adt Security Services
    Head Of National Service Desk
    Adt Security Services Jan 1991 - Feb 1992
    Boca Raton, Fl, Us
    Day to day responsibility for running of 24/7 national service desk coordinating break fix activities of several hundred field service engineers. Transition Programme Manager for Service Desk consolidation of 35 regional desks into 2 service centres operating on a 24/7 basis. Achieved step change in operational improvement without any degradation in customer service levels.Chairperson of Field Service Management System (FSM) User Group across the whole enterprise.
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  • Adt Security Services
    Customer Services Manager, Communications
    Adt Security Services 1990 - 1992
    Boca Raton, Fl, Us
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Johann Diaz Skills

It Service Management Service Delivery Itil Project Delivery Change Management Service Management Program Management Business Transformation Management Governance Project Management Outsourcing Incident Management Prince2 Managed Services Team Leadership Professional Services Service Desk Service Improvement Operations Management Sla Customer Service Project Planning Strategic Planning Process Improvement It Transformation Business Process Improvement Team Building Service Assurance Process Engineering Customer Satisfaction Strategic Leadership Service Integration Itil Service Strategy Practice Development Service Design It Governance Customer Relations Agile Project Management Contract Management Customer Experience Customer Retention Customer Insight Program Evaluation People Management Operational Efficiency Programme Budgeting

Johann Diaz Education Details

  • Henley Business School
    Henley Business School
    General
  • University Of Kent
    University Of Kent
    Electronic Engineering
  • Professional Speakers Academy
    Professional Speakers Academy

Frequently Asked Questions about Johann Diaz

What company does Johann Diaz work for?

Johann Diaz works for Service Revolution Academy

What is Johann Diaz's role at the current company?

Johann Diaz's current role is Founder and Chief Strategist.

What is Johann Diaz's email address?

Johann Diaz's email address is jo****@****tch.com

What is Johann Diaz's direct phone number?

Johann Diaz's direct phone number is (771) 134*****

What schools did Johann Diaz attend?

Johann Diaz attended Henley Business School, University Of Kent, Professional Speakers Academy.

What are some of Johann Diaz's interests?

Johann Diaz has interest in Emotional Intelligence, Mba Education, Chief Service Officer, Connected World, Spiritual Development In Business, Education, Internet Of Things (Iot), 3rd Platform, Enneagram, Church Organist.

What skills is Johann Diaz known for?

Johann Diaz has skills like It Service Management, Service Delivery, Itil, Project Delivery, Change Management, Service Management, Program Management, Business Transformation, Management, Governance, Project Management, Outsourcing.

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