 Contributions Management (Groups ,individual and Persal) Subs Age Analysis (Credit and Debit control)  Edit (test) run and Rejection run Suspending and resigning of members (due to non payment and voluntary resignations) Compile monthly Payment report Drafting letters (persal) and reconciliations to request refunds  Daily e-mail queries Group monthly allocations Telephone queries (inbound and outbound)  Daily written queries  Daily allocations Liaison with brokers  Liason with clint and groups  Faxed and e-mail billing statement to groups, adding member’s dependent  Changing and updating banking details, addresses, fax and telephone numbers  Member’s debtors report Filing

i currently work here

 Pick up and deliver the mail Answer all incoming calls Handle caller’s inquiries whenever Open and date stamp all general correspondence  Open and date stamp all general correspondence Receive, direct and relay telephone messages Maintain the general filing system and file all correspondence Assist in the planning and preparation of meetings Greet, assist all client checking in Preparing clients invoice when they checking out Daily banking  Perform other related duties as require

 Ensure application of department’s customer service standards  Ensure application of department’s cleanliness standards Received and check orders and invoice Control working time Motivate and coach staff Train employees Follow up on financial statements for the department Establish work schedule Liaise with my general manager and Barman Manager