Vice President, Head Of Project Management And Customer Operations Management
Kapsch Carriercom Ag
Vienna Area, Austria
Responsible for delivering target oriented results in all business segments (Railway, Public Operators, M2M, Public Transport) regarding business figures, project progress, quality of deliverables and customer satisfaction. The area of activity comprises all deliverables in customer projects along the value chain from engineering and network planning through logistic handling and deliveries, installation, commissioning, integration, validation, customer acceptance and ensuring highest system availability during the warranty and extended support phase for the whole Kapsch CarrierCom solution- and service-portfolio.Sustainably improved the cost efficient service delivery through continuous optimization of resource forecasting and capability-adjustments.Established a dedicated Project Management Office (PMO) in order to provide governance for consistent and efficient project delivery in terms of processes, methods, tools, guidelines and documentation. Ensuring highest know-how and competence standards of Project Managers through PM training and certification campaigns.Further tasks• Extensive business- and project-reporting towards board and other stakeholders• Sponsor for large Programs and Projects• Level of escalation for internal and external stakeholders in case of crisis or conflict• Steering board member for the selection of technology partners (e.g. ZTE, ALU, Openet)• Providing extensive support in the presales phase (bid validation regarding feasibility, risk-assessment and alignment with corporate strategy) for our sales teams