Johan Sabri Email & Phone Number

Melbourne, Victoria, Australia

Joining the Web and Content team at MYOB as a Product Designer, focused on research and discovery, as they build Platforms that help their users and customers Start, Survive, and Succeed in their business.

Melbourne, Victoria, Australia

• Responsible for supporting the product delivery team working on the mobile app, website, and digital communications in the implementation of the overarching ME Bank design strategy framework.Advocate with increasing.
• Provided timely advice through strategic relationships across marketing, communications, legal, operations and product delivery to encourage collaborative and efficient progress of business and customer goals.
• Planned and conducted user needs and Jobs To Be Done research, qualitative interviews, quantitative research and user testing to enable positive customer experiences for app feature discovery.
• Managed and delivered the successful implementation of customer communication and enticement to respond campaign for the existing Voice of the Customer (VoC) program.

Melbourne, Australia

• Assisting the business digital transformation through the customer experience team, transforming legacy processes with customer-centric and customer-led changes. Championing customer insights and stories to achieve.
• Unified organisational view of customer journeys across customer segments and marketing persona via journey/blueprint mapping of services, channels, and touchpoints, enabling organisation wise end-to-end comprehension.
• Led research into the scope and usability of a health-specialist and hospital tool, informing design recommendations for development.
• Facilitated design thinking ideation workshops with mid and senior stakeholders, translating and delivering insights to inform critical business planning within a tight time frame.

Sydney, Australia

• Discovered, pitched, and initiated the customer experience strategy and plan from the ground up in a boutique staffing agency. Evangelised design thinking and management strategy within the business, then the.
• Led the business from an 'ignorant' maturity model to 'aware', by actively implementing a CX advancement and management plan.
• Launched the Voice of the Customer (VoC) program that introduced feedback as a strategic and sales development tool, as well as closed-loop for customer feedback and social interactions.
• Coordinated a campaign to elevate the perception and reputation of the brand sentiment and online presence across multiple channels (raising the Sydney Google review score by 3.1 points over 6 months).

Sydney, Australia

Half problem-solver, half matchmaker.I learnt so much about talking with humans and uncovering the needs of hiring managers and job-seekers, as well as sales and human psychology. Most of all, I left with an incredible appreciation of human resources and team culture building.

Sydney, Australia

• OzHarvest backed project to reduce the use of single-use plastics in Australian food courts. Scoped desirability for an innovative service for providing CBD food court patrons with leased reusable food containers when.
• Informed client with insights from qualitative/quantitative research regarding feasibility and discovery of their proposed digital product.
• Produced concept and designs in Sketch wireframes, Invision prototype for face to face usability testing and summarising findings into a collective UX recommendation.

Sydney, Australia

• Mechanical engineering role providing clients building services advice, design, and commissioning consultation. Assisted in the inspection, assessment, and analysis of energy and water use for multiple building.
• Managed national Integrated Management System (IMS) for the certification approval and audits of standards for quality (ISO 9001), environmental (ISO 14001), and work safety (WHS).
• Audited the City of Sydney portfolio to ensure they have achieved the environmental targets they had promised, according to the National Australian Built Environment Rating System (NABERS).

Sydney, Australia

An interesting gig for my first engineering role, which saw me flying to Bangkok to meet a Thai inventor of a bolt-on mechanical "widget" (it was installed into the refrigerant cycle) that was claimed to reduce energy usage, and thus running cost, of any existing reverse cycle A/C + heat pump unit by up to 30% (that's quite the sell).I was briefed on how.

Bachelor Of Engineering - Be, Mechanical Engineering

Ux Design From Scratch, Data Visualisation, Designing For Mobiles

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