Johan Solis Email & Phone Number

Assisting incoming customers via phone, email and chat in order to deliver a great service by solving queries and communicating effectively on each case.I also performed the role of customer service supervisor, continuing solving demanding customer's problems, also internal agent's technical escalated issues and provided necessary assistance. Lastly, I provided training to new hires in order to make them part of the company.Advanced level of EnglishGreat verbal and written communicationAdaptive to fast-paced work environmentVersatile Teamwork

Heredia, Costa Rica

IT infrastructure and Network Management Department at Universidad Nacional.Our main function was to provide support to employees within the organization and laboratories used by students. Some risponsabilities of the role: -Provide computer hardware maintenence -Creating, managing and modifying Virtual Machines -Use of Windows Server to work with Active Directory on a Client/Server Network, managing and creating users, password resets, sharing files and sharing printers for all offices -Setting up Anti-Virus software and operating systems-Setting up LANs-Configuring DNS and DHCP Servers-Use of Microsoft Office 365, Windows, Chrome OS and Linux-Configuring Network devices (Switches, Firewalls, routers) on a Datacenter-Setting up wireless printers-Backup databases through network-Managing Local wireless Networks

Technician, System, Networking, And Lan/Wan Management/Manager

Bachelor, Middle Education