Bulk planning of tank volumes on depots Kampen (NL), Wandre and Ghent (BEL), Vitry and Lyon (FRA). Responsible for effective barge supply via timecharters sailing for EG Group in Benelux. Scheduling pipeline deliveries for BP and EG depots in France. Monitoring and calculating ex-rack volumes at external load terminals across Benelux and France (exchange deals) Handling and introducing of demurrage claims, reconciliation and alignment of depot stocks end of month.

Sales support activities for the Neurorehabilation and Neuromodulation divisions in the EMEA region, as well as customer service related matters. Order handling, quoting and interacting between service department and (mostly) German customers about statuses of repairs. Following up of quotes and leads, working closely together with account managers in Germany, France and the UK. Preparation, exhibiting and after sales of trade shows in France and Germany.

In this all-round job I was responsible for customer service matters like creating and following-up of quotes, processing customer agreements, supporting account managers, handling orders, answering phone calls and treating mail requests. Main focus was to pro-actively approach Belgian customers about required licenses and end-user declarations, related to their orders of regulated chemicals. In the time that we had no Regulatory Affairs Officer I took over the responsibilities of monthly… Show more In this all-round job I was responsible for customer service matters like creating and following-up of quotes, processing customer agreements, supporting account managers, handling orders, answering phone calls and treating mail requests. Main focus was to pro-actively approach Belgian customers about required licenses and end-user declarations, related to their orders of regulated chemicals. In the time that we had no Regulatory Affairs Officer I took over the responsibilities of monthly reporting to Belgian authorities (FAVV/AFMPS) and planned visits to their Brussels headquarters to discuss regulations of newly introduced substances. Multilingual throughout the whole day, speaking and writing Dutch, French and English with/to customers and German with/to direct colleagues working in German warehouses. Show less

Responsible for the allocation of 40 service engineers on the Belgian territory. Intense daily telephone contact in French and Dutch with both engineers and customers, planning routes and advancing appointments.

Built from scratch a regional low-budget mail distribution network of 2000 mail deliverers in South West Netherlands. Responsible for the recruitment, training and managing of 300 mail deliverers in the Gouda/Rotterdam region as well as monitoring their quality of delivery. Planning and optimizing delivery areas in order to diminish delivery costs. Initiating marketing campaigns and writer of the quarterly newsletter "Op de Mat".

Delivery of mail and parcels by bike and car in the Gouda region.

Administrative handling of work orders mailed in by forklift engineers. Invoicing customers and taking care of financial complaints.

Inventory control and internal procurement of computer parts. Contact with fellow foreign sites in France and Germany about exchanging shortcoming stock. Planning of service engineers in a role at a Non-Recurring Desk. Customer contact about software and hardware outages not included in contract agreements and as a result creating and following-up of quotes.